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What's changed?
Amendments to the Canada Transportation Act on June 23, 2023, established that airlines must pay a charge for the Canadian Transportation Agency (CTA) to recover a portion of the costs for processing an eligible air travel complaint.
What is a fee proposal?
When consulting with...
Web page | 2024-09-18
The Canadian Transportation Agency is committed to consulting with Canadians. Through consultations, the Agency gains a greater understanding of different perspectives from the public, stakeholders and experts and therefore develops more informed and effective policies and programs.
For advice on...
Web page | 2024-09-18
A Designated Enforcement Officer who believes that a regulated entity has committed a violation of the Canada Transportation Act or regulations, or when a regulated entity has not complied with a CTA Order, may issue a Notice of Violation.
Enforcement officers monitor compliance with the following...
Web page | 2024-09-06
Labour Disruptions
The Air Passenger Protection Regulations include obligations for airlines in the event of flight disruptions and cancellations.
Obligations
A labour disruption within an airline, or within an essential service provider such as an airport or an air navigation service provider,...
Web page | 2024-09-04
To learn more about the revenue cap, see The Maximum Revenue Entitlement: A Guide.
Crop year
VRCPI determination
MRE determination
Related determinations
2024-2025
CN Determination No. R-2024-124
CPKC Determination No. R-2024-63
...
Web page | 2024-08-19
The Agency is required by the Canada Transportation Act to set annual Maximum Revenue Entitlements (MRE) for CN and CPKC for the movement of western grain and determine whether each entitlement has been exceeded.
For more information, see:
The Maximum Revenue Entitlement: A Guide
Agency...
Web page | 2024-08-19
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-08-01
On this page
An efficient transportation system for Canada
Air
Rail
Marine
Consumer protection for air travellers
New complaints and backlog of complaints at year end
Complaints processed
Number of complaints...
Web page | 2024-07-29
Read the PDF (307 KB)
Read the DOCX (289 KB)
Introduction
The Canadian Transportation Agency (CTA) is considering extending elements of the existing Accessible Transportation for Persons with Disabilities Regulations (ATPDR) to small Transportation Service Providers (STSPs) in a...
Web page | 2024-07-26
Compliance Agreements: Guidance for Federal Transportation Service Providers New
Summary
This document explains the Canadian Transportation Agency's (CTA) policy and procedures to enter into compliance agreements with federal transportation service providers (TSPs). This guide should be read in...
Web page | 2024-07-08
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