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Effective December 28th, 2019 - Notification to Air Carriers of Upward Revision of the Limits of Liability Governed by the Montreal Convention
Reference is made to the Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal, on May 28, 1999 (Montreal Convention), which came into force on November 4, 2003 for international carriage between Canada and countries that have ratified the Convention....
Web page | 2019-12-24
What you need to know when your air travel is disrupted
CTA Air Travel Complaints If your travel has been disrupted and you're not satisfied with how an airline resolved your issue, you can file a complaint, with the Canadian Transportation Agency (CTA). The CTA can help resolve complaints about air travel within, to and from Canada. Our role is to...
Web page | 2019-12-24
Swoop Inc.
On or about the 7th day of July, 2019, at or near the Fort Lauderdale International Airport (KFLL), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating...
Enforcement Actions | 2019-12-19
Remarks for December 13 press conference re: APPR Phase II
Air travel is an essential part of modern life. Nowhere is that more true than in this vast country. Every year, about 160 million travellers get on or off a plane in Canada. The people passing through this and every Canadian airport rely on flights to see family and friends, explore new places,...
Speeches | 2019-12-17
New provisions of Air Passenger Protection Regulations coming into force
December 13, 2019 – Gatineau, QC – Canadian Transportation Agency Starting this Sunday, December 15, air passengers will have new rights under the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations (APPR) Airlines flying to, from and within Canada will need to provide...
News | 2019-12-13
Canadian Transportation Agency Chair & CEO Scott Streiner to be joined by the Honourable Marc Garneau at YOW to make an important announcement on Air Passenger Protection
Gatineau – December 11, 2019 Scot Streiner, Chair & CEO of the Canadian Transportation Agency (CTA) will be joined by the Honourable Marc Garneau, Minister of Transport, to launch the final provisions of the Air Passenger Protection Regulations. Mr. Streiner and Minister Garneau will be...
News | 2019-12-11
Onex's Proposed Acquisition of WestJet and Swoop: Canadian Transportation Agency issues determination
December 10, 2019 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (Agency) issued today its determination that WestJet and Swoop Inc. would continue to meet the Canadian ownership and control requirements following the proposed acquisition of WestJet Airlines...
News | 2019-12-10
Bankruptcy/cessation of air operations from the carrier – instructions for air travelers
If your air travel is affected by a carrier's bankruptcy/cessation of activities, we suggest the following: Contact your travel agent or transportation providers as soon as possible to make alternative arrangements. If you paid by credit card, contact the credit card company to see if you are...
Web page | 2019-12-05
Speech from CTA Chair and CEO, Scott Streiner, at the IATA Global Accessibility Symposium 2019, in Dubai, United Arab Emirates on November 6, 2019
  No Person Left Behind: Working Together to Advance the Accessibility of Air Travel Check against delivery I'd like to thank IATA for inviting me to speak today, and congratulate the organization and each of you for organizing and participating in an international conference focused...
Speeches | 2019-12-02
Air Transat A.T.
(A) On or about July 29, 2019, when flight TSC309 was delayed on the tarmac at the Rome – Fiumicino Leonardo da Vinci International Airport, Air Transat A.T. Inc did not provide passengers with food, free of charge, in reasonable quantities, taking into account the length of the delay, the time of...
Enforcement Actions | 2019-11-25

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