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1. Purpose
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Continue to the next video: Security Screening (CATSA) and Border Clearance (CBSA) procedures
This is a...
Web page | 2022-03-14
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1. Purpose
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Continue to the next video: What are tactile row markers
This is a plain language summary of the Assistance...
Web page | 2022-03-14
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Watch the ASL videos
1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Personnel required to be trained
This is a plain language summary of the Best...
Web page | 2022-03-14
March 3rd 2022 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (Agency) issued March 3rd, 2022 its preliminary determination that Flair may not be controlled in fact by Canadians and may, therefore, not be ‘’Canadian’’, as defined in the Canada Transportation...
News | 2022-03-03
(A) On or about January 28, 2022, Qatar Airways Group (Q.C.S.C.) advertised the price of an air service on the website www.qatarairways.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR.
(B) On or about...
Enforcement Actions | 2022-03-02
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Disclaimer
This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Legal requirements and protections concerning personal information are set out in the Privacy Act and Access to Information Act. In case...
Publication | 2022-02-11
Read the pdf (381 KB)
Disclaimer
This is not a legal document. The explanations it provides are meant to help both airlines and passengers understand what would be expected of airlines if a passenger complained to the CTA about a flight...
Publication | 2022-02-11
(A) On or about November 26, 2021 Swoop Inc. advertised the price of an air service on the website flyswoop.com without including in the advertisement the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the APPR.
Enforcement Actions | 2021-12-23
(A) On or about November 30, 2021, British Airways Plc advertised the price of an air service on the website britishairways.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the Air Passenger Protection Regulations...
Enforcement Actions | 2021-12-13
(A) On or about September 2, 2021, Cascadia Airways Inc. advertised the price of an air service on the website cascadiaair.com without including in the advertisement the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air...
Enforcement Actions | 2021-11-26
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