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Air travel complaints per 100 flights – by airline – Apr 2022 to Dec 2022
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-02-01
FAQs: Air passenger protection regulations
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Background Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
Air Passenger Protection Regulations Highlights
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Introduction On May 24, 2019, the Canadian Transportation Agency (CTA)...
Web page | 2023-01-11
Air travel complaints per 100 flights – by airline – Apr 2022 to Sept 2022
Overview This quarterly update shows the number of air travel complaints submitted by passengers to the Canadian Transportation Agency (CTA), per 100 flights and sorted by airline. Context The complaint data is based on the information submitted by passengers and may not have been reviewed by...
Web page | 2022-12-19
Regulations Amending the Air Passenger Protection Regulations Highlights
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Introduction The COVID-19 pandemic and subsequent collapse of global air...
Web page | 2022-06-22
FAQs – Amendments to the Air Passenger Protection Regulations (Refunds)
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Related content News release: New refund regulations...
Web page | 2022-06-22
Summary of the Requirements Applicable to the Canadian Air Transport Security Authority and the Canada Border Services Agency: A Guide
Read the pdf (372 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Security Screening (CATSA) and Border Clearance (CBSA) procedures   This is a...
Web page | 2022-03-14
Summary of the Assistance for Locating Passenger Seats and Tactile Row Markers: A Guide
Read the pdf (297 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: What are tactile row markers   This is a plain language summary of the Assistance...
Web page | 2022-03-14
Summary of the Best Practices for Interacting with Persons with Disabilities: A Guide
Read the pdf (336 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Personnel required to be trained   This is a plain language summary of the Best...
Web page | 2022-03-14
Notice: Requirements for discontinuance of air services
Air carriers are reminded that they are required to provide notice to the Canadian Transportation Agency (Agency), affected communities and responsible ministers of plans to discontinue or reduce the frequency of a domestic service, in certain circumstances, and to provide an opportunity for...
Web page | 2021-07-14

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