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Displaying 181-190 of 526 items.
British Airways Plc
(A) On or about November 30, 2021, British Airways Plc advertised the price of an air service on the website britishairways.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the Air Passenger Protection Regulations...
Enforcement Actions | 2021-12-13
Cascadia Airways Inc.
(A) On or about September 2, 2021, Cascadia Airways Inc. advertised the price of an air service on the website cascadiaair.com without including in the advertisement the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air...
Enforcement Actions | 2021-11-26
Communicating Key Information to Passengers: A Guide
Airport congestion and flight issues What passengers need to know about delays, cancellations and missing baggage Read the pdf (619 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose Clear and timely communication...
Publication | 2021-11-17
Types and Categories of Flight Disruption: A Guide
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Airport congestion and flight issues What passengers need to know about...
Publication | 2021-11-17
Cottage Air Inc.
(A) On or about April 19, 2021, Cottage Air Inc. sold, caused to be sold or publicly offered for sale in Canada an air service without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 59 of the Canada Transportation Act.
Enforcement Actions | 2021-10-26
What air passengers need to know now that borders are opening up
As border restrictions are easing up, many countries including Canada, still require air passengers to meet special COVID entry requirements, which may include being fully vaccinated and pre-entry COVID testing. Air passengers must have all appropriate documentation required to enter the country...
News | 2021-08-06
Notice: Requirements for discontinuance of air services
Air carriers are reminded that they are required to provide notice to the Canadian Transportation Agency (Agency), affected communities and responsible ministers of plans to discontinue or reduce the frequency of a domestic service, in certain circumstances, and to provide an opportunity for...
Web page | 2021-07-14
How the CTA will be processing refund-related complaints resulting from the pandemic
Updated -  Financial support announced for Air Canada, Air Transat, Sunwing and Porter As a condition of the financial support announced by the Government of Canada on April 12 to Air Canada, and subsequently to Air Transat on April 29, to Sunwing on June 25, and to Porter on June 30, the...
News | 2021-07-13
Skyservice Business Aviation Inc.
Note : this Notice of Violation was amended on July 16, 2021. (1) On or about October 12, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Toronto, Ontario (YYZ) to Grand Cayman, Cayman Islands (GCM) without...
Enforcement Actions | 2021-07-09
FAQs - Proposed Regulations Amending the Air Passenger Protection Regulations
Q1. Why did the Canadian Transportation Agency (CTA) develop these proposed regulations? The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for...
Web page | 2021-07-02

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