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Displaying 181-190 of 529 items.
Onboard
Watch the ASL videos   Seating and layout ASL version of Seating and layout Continue to the next video: Announcements   Once onboard, if you are blind or have any other visual impairment, your carrier is required – upon your request – to describe the...
Web page | 2020-12-03
Travelling with severe allergies
Watch the ASL video   Allergy buffer zones ASL version of Allergy buffer zones   End of ASL videos - Travelling with severe allergies   If you have a severe allergy, let your carrier know well in advance of your travel but, at a minimum, 48 hours...
Web page | 2020-12-03
Travelling outside Canada
Watch the ASL video   ASL version of Travelling outside Canada End of ASL videos - Travelling outside Canada   Our tips can also help you if you travel outside the country. Remember, though, that Canadian standards and rules generally don't apply in other...
Web page | 2020-12-03
Take charge of your travel
Preparing to travel? These resources will help. They will give you some ideas about how to plan and conduct your journey. They describe services designed to facilitate barrier-free travel on airplanes, trains, ferries and buses that cross a provincial/territorial or Canadian border. These...
Web page | 2020-12-03
Curbside assistance and ground transportation
Watch the ASL videos Getting information about the terminal ASL version of Getting information about the terminal This is an American Sign Language (ASL) video with no audio Continue to the next video: Curbside assistance when you arrive at the terminal...
Web page | 2020-12-03
Discussion paper: Accessible Transportation Guidelines for Medium and Small Transportation Service Providers
Alternate format available PDF 1. Introduction The Canadian Transportation Agency (CTA) is developing new accessible transportation guidelines for medium and small transportation service providers (TSPs). These guidelines will set out what is expected of TSPs in meeting their...
Web page | 2020-12-02
Consultations on Phase II of the Accessible Transportation for Persons with Disabilities Regulations: What We Heard
Alternate format available PDF 1. Introduction The Canadian Transportation Agency (CTA) is Canada’s longest-standing independent, expert tribunal and regulator. One of the CTA’s core mandates is the protection of the fundamental right of persons with disabilities to accessible...
Web page | 2020-11-26
Annual Report on the Administration of the Privacy Act 2019–2020
Alternate format available PDF Introduction The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA gives Canadian citizens, permanent residents and persons present in Canada the right...
Web page | 2020-11-19
Annual Report on the Administration of the Access to Information Act 2019–2020
Alternate format available PDF Introduction The Access to Information Act (ATIA) enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This...
Web page | 2020-11-19
Inquiry Officer’s Report into complaints that airlines did not respect communications obligations under the Air Passenger Protection Regulations
Case No. 20-01590 September 30, 2020 Prepared by: Tom Oommen, Inquiry Officer Appointment of Inquiry Officer and Scope of the Inquiry Officer’s Report On February 13, 2020, the Canadian Transportation Agency (Agency) opened an inquiry into complaints from passengers alleging that air carriers...
Web page | 2020-11-05

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