Agency site
Gender-Based Analysis Plus (GBA+)
Applicability
All departments must complete the GBA Plus supplementary information table. Even if GBA Plus is deemed not relevant to a department’s programs, the department must complete the table and explain how GBA Plus is not relevant.
Institutional GBA Plus...
Web page | 2023-01-20
Read the pdf (507 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
Thank you very much, Mr. Chair.
I would like to thank the committee for the invitation to appear today.
As you noted, I am accompanied today by Tom Oommen, director general for analysis and outreach at the agency.
The agency has a broad economic regulation and dispute resolution mandate. On...
Speeches | 2023-01-12
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Background
Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Introduction
On May 24, 2019, the Canadian Transportation Agency (CTA)...
Web page | 2023-01-11
Statement of Management Responsibility Including Internal Control Over Financial Reporting
Responsibility for the integrity and objectivity of the accompanying financial statements for the year ended March 31, 2022, and all information contained in these financial statements rests with the...
Publication | 2022-12-30
Read the pdf (474 KB)
Watch the ASL video
1. Plain Language Summary of the Plan
ASL version of Plain Language Summary of the Plan
This is an American Sign Language (ASL) video with no audio
End of ASL video - Accessibility Plan 2023-2025...
Publication | 2022-12-23
OTTAWA – December 22, 2022 - In a determination issued today, the Canadian Transportation Agency (CTA) ruled that revenues of both the Canadian National Railway Company (CN) and the Canadian Pacific Railway Company (CP) were above their respective maximum grain revenue entitlements for the crop...
News | 2022-12-22
Case status
The status of most cases may be checked online, including:
Air travel complaints
Accessibility complaints
Rail and marine complaints
We review each case using the information provided by you and the service provider.
We continue to receive a high number of new complaints....
Web page | 2022-12-21
December 19, 2022 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today announced the publication of new data to provide Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the...
News | 2022-12-19
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