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Disclaimers
Third-party information liability disclaimer
Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content prosided by external...
Web page | 2021-01-18
December 3, 2020 – Gatineau, QC – Canadian Transportation Agency
On this International Day of Persons with Disabilities, the Canadian Transportation Agency (CTA) is launching a consultation to support the development of new accessible transportation guidelines for medium and small Transportation...
News | 2020-12-03
This checklist is for your personal use. It will help you identify your travel needs and can be used as a helpful summary when communicating with your travel agent or travel carrier.
Remember:
Advise carrier of the nature of your disability;
Obtain written confirmation of services to be...
Web page | 2020-12-03
Watch the ASL videos
ASL version of You've arrived at your destination
Continue to the next video: Disembarking
You've arrived at your destination! It's time to gather your baggage and head towards the exit of the terminal building or, if you are making...
Web page | 2020-12-03
Watch the ASL video
ASL version of Resolving problems
End of ASL videos - Resolving problems
Sometimes things can go wrong with even the best-planned trip. If a problem arises or you have a concern related to your trip, let the transportation service...
Web page | 2020-12-03
Watch the ASL videos
Planning is key
ASL version of Planning is key
Continue to the next video: Finding information
As a traveller with a disability, you should not face barriers when you travel.
It is always a good idea to plan your trip ahead of...
Web page | 2020-12-03
Watch the ASL videos
ASL version of be aware of your carrier's check-in time
Continue to the next video: Getting information about the terminal
It's time to go! It is essential for you to be aware of your carrier's check-in time to give yourself...
Web page | 2020-12-03
Watch the ASL videos
Seating and layout
ASL version of Seating and layout
Continue to the next video: Announcements
Once onboard, if you are blind or have any other visual impairment, your carrier is required – upon your request – to describe the...
Web page | 2020-12-03
Watch the ASL video
Allergy buffer zones
ASL version of Allergy buffer zones
End of ASL videos - Travelling with severe allergies
If you have a severe allergy, let your carrier know well in advance of your travel but, at a minimum, 48 hours...
Web page | 2020-12-03
Watch the ASL video
ASL version of Travelling outside Canada
End of ASL videos - Travelling outside Canada
Our tips can also help you if you travel outside the country. Remember, though, that Canadian standards and rules generally don't apply in other...
Web page | 2020-12-03
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