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Displaying 101-110 of 527 items.
Canada Jetlines Operations Ltd.
(1) On or about May 17, 2023, Canada Jetlines Operations Ltd. failed to make available, in simple, clear and concise language, on a digital platform that Canada Jetlines Operations Ltd. uses to sell tickets (http://www.jetlines.com/), the terms and conditions referred to in paragraph 5(1)(a) of the...
Enforcement Actions | 2023-05-25
A-Ok Jets, Inc.
(A) On or about May 25, 2023, A-Ok Jets, Inc. operated an air service using a Learjet 60XR type aircraft bearing registration N104RJ from Stuart, FL, US (KSUA) to Muskoka, ON, CA (CYQA), without holding a valid Canadian Transportation Agency licence, thereby contravening subsection 57(a) of the...
Enforcement Actions | 2023-05-25
American Airlines Inc.
(A) On or about January 18, 2023, American Airlines Inc., advertised the price of an air service on the website www.aa.com without including in the advertisement the total price for each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e...
Enforcement Actions | 2023-05-24
WestJet
(A) On or about March 11, 2023, at Vancouver International Airport (CYVR), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS1790, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2023-05-17
Flair Airlines Ltd.
(A) On or about March 12, 2023, at Vancouver International Airport (CYVR), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F8264, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2023-05-17
Important information for WestJet customers
Here is some important information for passengers whose flights may have been affected by the labour disruption at WestJet. Related content Know your rights Flight delays and cancellations Air Passenger Protection Regulations The Air Passenger Protection...
News | 2023-05-16
Skyservice Business Aviation Inc.
(1) On or about May 26, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GWFM from Toronto, Ontario (YYZ) to Nice, France (NCE) without first obtaining the required charter permit, in the absence of prior written...
Enforcement Actions | 2023-05-15
Elite Air, Inc.
(A) On or about December 30, 2022, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Orlando, Florida USA (MCO) to Toronto, Ontario CA (YYZ), without holding a Canadian aviation document thereby contravening secion57(b) of the Canada...
Enforcement Actions | 2023-05-09
Dashboard - Air travel complaints per 100 flights – by airline – April 2022 to March 2023
May 1, 2023 – Gatineau, QC – Canadian Transportation Agency Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate...
News | 2023-05-02
American Airlines Inc.
(1) On or about February 24, 2023, American Airlines, Inc. failed to provide passenger (MZBXUX), affected by the delay of flight AA4550 scheduled to depart on February 24, 2023, the reason for the delay using the available communication method for which he had indicated a preference, including a...
Enforcement Actions | 2023-05-01

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