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News Release
What We Heard
Consultation on proposed changes
Consultation Paper
Air Passenger Protection Regulations
Budget Implementation Act, 2023
Backgrounder
Introduction
The Air Passenger Protection Regulations (APPR) came...
Web page | 2023-09-30
Types of dispute resolution services
The CTA can resolve disputes that arise between federal railway companies and their clients and neighbours.
Facilitation
An Agency officer assesses the issue and leads an informal exchange between the parties, usually by...
Web page | 2023-09-30
1. Purpose
(1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints.
(2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply.
(3) This guideline applies to all...
Web page | 2023-09-30
The Canadian Transportation Agency keeps the national transportation system running efficiently and smoothly in the interests of all Canadians – those who work and invest in it, the producers, shippers, travellers and businesses who rely on it, and the communities where it operates – and the...
Web page | 2023-09-30
Air travel complaint resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2023-09-30
Getting started
What is adjudication?
How adjudication works
How to submit an application
Managing your case
How to manage your case
Forms
Deadlines for filing
How to upload documents
Annotated Dispute Adjudication Rules...
Web page | 2023-09-30
The Canadian Transportation Agency (CTA) is the country's longest-standing independent, expert tribunal and regulator.
We develop and enforce the rights and responsibilities of air, rail and marine transportation providers and their users.
When disputes arise between transportation providers...
Web page | 2023-09-30
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
Most air travel complaints are about a carrier failing to apply a fare, rate, charge or term or condition of carriage set out in its tariff.
However, you can also file an air tariff complaint with the Agency if you believe that the terms and conditions of a tariff are unclear, unreasonable, or...
Web page | 2023-09-29
Table of contents
Introduction
Key Issue Scripts
Data
CTA Organizational Information
Additional Information
In this section
Opening Remarks
Relevant Legislation
Committee Members
Follow-ups from EC discussion of May 15th
Opening remarks from...
Web page | 2023-09-15
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