Complaints and disputes about rail transportation

We can resolve disputes that arise between federal railway companies and their clients and neighbours.

Railway, Rail Shipper and Community Help Line


Most common issues we can help with

Other issues we can help with

Dispute resolution services

You could use a quick and relatively informal process to resolve your dispute:

Or you could use a more formal process:

See the overview and FAQs for a comparison of the dispute resolution options. If you're not sure about which option to choose, you can contact us anytime to see how we can help.

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