Complaints and disputes about rail transportation

We can resolve disputes that arise between federal railway companies and their clients and neighbours.

Most common issues we can help with

• Problems related to a disability or health issue
• Level of service
• Complaints about rail noise and vibration
• Rail level of service agreements (by arbitration)
• Interswitching
• Crossings
• Line transfer and discontinuance
• Long-Haul Interswitching
• Railway line construction and relocation

Other issues we can help with

• Rates
• Running rights and joint track usage
• Public passenger service providers' use of railway lines and other assets
• Charges and associated terms and conditions
• Construction of a railway line across another railway line
• Line relocation or re-routing of traffic in urban areas
• Work done by railway companies for safety reasons

Dispute resolution services

You could use a quick and relatively informal process to resolve your dispute:

• Facilitation
• Mediation

Or you could use a more formal process:

• Arbitration
• Adjudication

See the overview and FAQs for a comparison of the dispute resolution options. If you're not sure about which option to choose, you can contact us anytime to see how we can help.