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Complaints and disputes about rail transportation
Types of dispute resolution services The CTA can resolve disputes that arise between federal railway companies and their clients and neighbours. Facilitation An Agency officer assesses the issue and leads an informal exchange between the parties, usually by...
Web page | 2023-09-30
Guideline on the Canadian Transportation Agency's Complaint Resolution Office air travel complaints process
1. Purpose (1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints. (2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply. (3) This guideline applies to all...
Web page | 2023-09-30
National transportation system
The Canadian Transportation Agency keeps the national transportation system running efficiently and smoothly in the interests of all Canadians – those who work and invest in it, the producers, shippers, travellers and businesses who rely on it, and the communities where it operates – and the...
Web page | 2023-09-30
Adjudication for disputes about federal transportation
Getting started What is adjudication? How adjudication works How to submit an application Managing your case How to manage your case Forms Deadlines for filing How to upload documents Annotated Dispute Adjudication Rules...
Web page | 2023-09-30
Complaint and dispute resolution
The Canadian Transportation Agency (CTA) is the country's longest-standing independent, expert tribunal and regulator. We develop and enforce the rights and responsibilities of air, rail and marine transportation providers and their users. When disputes arise between transportation providers...
Web page | 2023-09-30
Facilitation for disputes about federal transportation
Rail and marine transportation An Agency case officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Type of disputes Possible outcome Rail Marine The case officer works with the parties...
Web page | 2023-09-30
Air travel complaints resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
Air travel complaints overview
Air travel complaint resolution process The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2023-09-30
Tariff terms and conditions that are unclear, unjust or unreasonable, or unduly or unjustly discriminatory
Most air travel complaints are about a carrier failing to apply a fare, rate, charge or term or condition of carriage set out in its tariff. However, you can also file an air tariff complaint with the Agency if you believe that the terms and conditions of a tariff are unclear, unreasonable, or...
Web page | 2023-09-29
Introduction: Standing Senate Committee on Transport and Communications, May 16, 2023
Table of contents  Introduction  Key Issue Scripts  Data  CTA Organizational Information  Additional Information  In this section Opening Remarks Relevant Legislation Committee Members Follow-ups from EC discussion of May 15th Opening remarks from...
Web page | 2023-09-15

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