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(1) On or about May 17, 2023, Canada Jetlines Operations Ltd. failed to make available, in simple, clear and concise language, on a digital platform that Canada Jetlines Operations Ltd. uses to sell tickets (http://www.jetlines.com/), the terms and conditions referred to in paragraph 5(1)(a) of the...
Enforcement Actions | 2023-05-25
(A) On or about January 18, 2023, American Airlines Inc., advertised the price of an air service on the website www.aa.com without including in the advertisement the total price for each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e...
Enforcement Actions | 2023-05-24
(A) On or about March 11, 2023, at Vancouver International Airport (CYVR), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS1790, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2023-05-17
(A) On or about March 12, 2023, at Vancouver International Airport (CYVR), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F8264, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2023-05-17
(A) On or about March 19, 2023, at Vancouver International Airport (CYVR), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC306, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2023-05-05
(1) On or about February 24, 2023, American Airlines, Inc. failed to provide passenger (MZBXUX), affected by the delay of flight AA4550 scheduled to depart on February 24, 2023, the reason for the delay using the available communication method for which he had indicated a preference, including a...
Enforcement Actions | 2023-05-01
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing WestJet has committed 24 violations of not providing a passenger with a written confirmation of the benefit that the carrier has offered, and...
Enforcement Actions | 2023-04-13
(1) On or about March 24, 2023, Swoop Inc. failed to make available, in simple, clear and concise language, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), the terms and conditions referred to in paragraph 5(1)(a) of the Air Passenger Protection Regulations,...
Enforcement Actions | 2023-04-13
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