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Etihad Airways P.J.S.C.
(A) On or about July 17, 2023, Etihad Airways P.J.S.C. made a reference to an air transportation charge in an advertisement on the website www.etihad.com/en-ca/ without setting the charge out under the heading "Air Transportation Charges", thereby contravening subsection 28(3) of the Air Passenger...
Enforcement Actions | 2023-08-30
Aerolineas Argentinas Sociedad Anonima
(A) On or about May 17, 2023, Aerovias del Continente Americano S.A. advertised the price of an air service on their website (www.aerolineas.com.ar/) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening...
Enforcement Actions | 2023-08-28
The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for contravention of the Accessible Transportation for Persons with Disabilities Regulations
August 16, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement Policy The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-16
Air Canada
(1) On or about January 16, 2023, Air Canada failed to provide a temporary replacement mobility aid that met the mobility needs of a person with a disability (2RITEM), who did not retain their mobility aid during flight AC92 and it was not made available to the person at their arrival at Santiago...
Enforcement Actions | 2023-08-15
ER World Services Corp.
(A) On or about July 21, 2023, ER World Services Corp. failed to provide reasonable assistance at the request of an enforcement officer, thereby contravening subsection 178(5) of the Canada Transportation Act.
Enforcement Actions | 2023-08-09
Aero JL, S.A. de C.V.
(A) On or about August 5, 2022, Aero JL, S.A. de C.V. operated an air service using an aircraft bearing registration XA-WIN from Cancun, Mexico (MMUN) to Halifax, Canada (CYHZ) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening subsection 57(...
Enforcement Actions | 2023-08-04
The Canadian Transportation Agency issues administrative monetary penalty to WestJet for contraventions of the Accessible Transportation for Persons with Disabilities Regulations
August 4, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement Policy The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-04
WestJet
(1) On or about December 3, 2022, at Victoria International Airport, WestJet refused to accept the mobility aid of a person with a disability (HPFMQQ) who needed the mobility aid during travel on flight WS3260, thereby contravening subsection 40(1) of the Accessible Transportation for Persons with...
Enforcement Actions | 2023-08-03
Flair Airlines Ltd.
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 6 violations of failing to refund the cost of additional services purchased by passengers (K625NX), (...
Enforcement Actions | 2023-07-31
Delta Air Lines, Inc.
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Delta Air Lines, Inc. has committed 7 violations of failing to make available, in simple, clear and concise language, on a document on...
Enforcement Actions | 2023-07-21

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