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The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for contravention of the Accessible Transportation for Persons with Disabilities Regulations
August 16, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement Policy The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-16
Air Canada
(1) On or about January 16, 2023, Air Canada failed to provide a temporary replacement mobility aid that met the mobility needs of a person with a disability (2RITEM), who did not retain their mobility aid during flight AC92 and it was not made available to the person at their arrival at Santiago...
Enforcement Actions | 2023-08-15
The Canadian Transportation Agency issues administrative monetary penalty to WestJet for contraventions of the Accessible Transportation for Persons with Disabilities Regulations
August 4, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement Policy The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-04
WestJet
(1) On or about December 3, 2022, at Victoria International Airport, WestJet refused to accept the mobility aid of a person with a disability (HPFMQQ) who needed the mobility aid during travel on flight WS3260, thereby contravening subsection 40(1) of the Accessible Transportation for Persons with...
Enforcement Actions | 2023-08-03
Canadian Transportation Agency issues final decision about travelling with emotional support animals
June 23, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Background on the decision related to traveling with emotional support animals Final Decision no. 105-at-c-a-2023 Preliminary Decision no. LET-at-55-2022 Accessible Transportation for...
News | 2023-06-23
Background on the decision related to traveling with emotional support animals
Related content Canadian Transportation Agency issues final decision about travelling with emotional support animals Final Decision no. 105-at-c-a-2023 Preliminary Decision no. LET-at-55-2022 Accessible Transportation for Persons with Disabilities Regulations...
Web page | 2023-06-23
Accessible Transportation Complaints: A Guide
Read the pdf (392 KB) Watch the ASL videos Introduction ASL version of Introduction Continue to the next video: Accessible transportation mandate   This resource tool provides information on how to file a complaint regarding an undue barrier...
Publication | 2023-05-05
Mobility aids and assistive devices
Watch the ASL videos   Transporting your mobility aid ASL version of Transporting your mobility aid Continue to the next video: Mobility aids at the terminal   Your carrier is required to transport your mobility aid except in the following circumstances...
Web page | 2023-05-05
Service dogs
Watch the ASL videos Confirmation of training ASL version of Confirmation of training and Space for your dog Continue to the next video: Dog relief areas   Your carrier will usually require confirmation that your service dog has been trained for its role...
Web page | 2023-05-05
Travelling with a support person
Watch the ASL videos Assistance while travelling ASL version of Assistance while travelling Continue to the next video: During your trip   Services available from service providers You can arrange to receive help throughout your journey, including:...
Web page | 2023-05-05

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