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Displaying 1-10 of 182 items.
Requests for additional seats
What should you do if you need additional seats? Talk to the company at least 48 hours in advance. If you need any services from your transportation company, give them as much notice as possible. Companies are expected to arrange most services for you when you give them at least 48 hours...
Web page | 2017-01-05
Travelling with a service animal
Publications Checklist for travelling with an assistance animal Additional requirements Take Charge of Your Travel: A Guide for Persons with Disabilities Space for Service Dogs (Implementation Guide) Reservation checklist Travel...
Web page | 2015-10-23
Inspections, investigations and compliance verifications
Enforcement actions Resources Summary of enforcement actions taken by the Agency Notice to industry: Enforcement of the all-inclusive air price advertising regulations Is your air carrier licensed? The Agency favours a collaborative approach...
Web page | 2015-08-26
Accessibility of communications (Additional references)
How to make communications accessible Multiple formats Website accessibility Common accessibility symbols Improving communication with persons with disabilities Standards for the accessibility of communications are set out in Removing Communication Barriers for...
Web page | 2016-03-30
Standards and guidelines for accessibility (Additional references)
 How to design for accessibility Principles of universal design and guidelines List of Canadian Standards Association accessibility standards Partial list of items included in CAN/CSA-B651 Accessible Design for the Built Environment Standards for the accessibility of terminals...
Web page | 2016-01-20
Ferry Accessibility for Persons with Disabilities: Code of Practice
Purpose of the Code of Practice This Code contains accessibility standards developed to enhance the level of accessibility for persons with disabilities when travelling by ferry, and sets out what the Agency expects of ferry operators when they are interacting with persons with disabilities....
Publication | 2014-11-04
Compliance Report: Bay Ferries Limited
Background The Canadian Transportation Agency (Agency) is responsible for ensuring that undue obstacles to the mobility of persons with disabilities are removed from the federal transportation system, which includes transportation by air, rail, and extra-provincial ferry and bus. It seeks to...
Publication | 2015-10-08
Compliance Report: Halifax Stanfield International Airport
Background The Canadian Transportation Agency (Agency) is responsible for ensuring that undue obstacles to the mobility of persons with disabilities are removed from the federal transportation system, which includes transportation by air, rail, and extra-provincial ferry and bus. It seeks to...
Publication | 2015-07-15
Compliance Report: Ottawa Macdonald-Cartier International Airport
Background The Canadian Transportation Agency (Agency) is responsible for ensuring that undue obstacles to the mobility of persons with disabilities are removed from air and federal rail, ferry and bus services and facilities. It seeks to remove these obstacles by: administering regulations and...
Publication | 2015-12-11
Aircraft Accessibility for Persons with Disabilities: Code of Practice for Fixed-Wing Aircraft with 30 or More Passenger Seats
Purpose of the Code of Practice This Code of Practice (Code) contains accessibility standards developed to enhance the level of accessibility for persons with disabilities when travelling by air, and sets out what the Canadian Transportation Agency expects of aircraft operators. In addition to...
Publication | 2016-03-17

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