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Table of contents
Introduction
Overview
Proposed regulatory changes
Your feedback and how to submit it
How the CTA uses your views
Annex A: Rebooking and refunds in APPR 2019
Related content...
Publication | 2023-07-11
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Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
Effective December 6, 2022
Part I – General tariff information
Explanation of abbreviations, reference marks and symbols
$
Dollar(s)
(C)
Denotes change which results in neither increases or decreases
(I)
Denotes increase
(N)...
Publication | 2022-09-08
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Disclaimer
This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Legal requirements and protections concerning personal information are set out in the Privacy Act and Access to Information Act. In case...
Publication | 2022-02-11
Read the pdf (381 KB)
Disclaimer
This is not a legal document. The explanations it provides are meant to help both airlines and passengers understand what would be expected of airlines if a passenger complained to the CTA about a flight...
Publication | 2022-02-11
Airport congestion and flight issues
What passengers need to know about delays, cancellations and missing baggage
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Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
Clear and timely communication...
Publication | 2021-11-17
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Airport congestion and flight issues
What passengers need to know about...
Publication | 2021-11-17
Read the pdf (420 KB)
1. Introduction
All airlines licensed by the Canadian Transportation Agency (CTA) that offer service to, from, or within Canada, must have the appropriate liability insurance to cover claims from injuries, death, and damage...
Publication | 2021-06-18
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Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Code-share requirements are set out in the Canada Transportation Act, section 60; the Air...
Publication | 2021-06-18
Read the pdf (494 KB)
Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Wet-leasing requirements are set out in the Canada Transportation Act, section 60; the Air Transportation Regulations (ATR), sections 8.2...
Publication | 2021-06-18
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