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Important information for WestJet customers
Here is some important information for passengers whose flights may have been affected by the labour disruption at WestJet. Related content Know your rights Flight delays and cancellations Air Passenger Protection Regulations The Air Passenger Protection...
News | 2023-05-16
Important information for passengers affected by recent Air Canada flight delays and cancellations
As stated in the Air Passenger Protection Regulations, passengers who feel that they have not received compensation or other entitlements that they should have received from Air Canada for recent cancelled flights should make a claim directly with the airline. If the airline does not respond to...
News | 2023-06-07
Air travel complaints overview
Air travel complaint resolution process The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2025-05-31
Air travel complaints resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
Designation of large and small airlines for 2024 - Canadian Transportation Agency update
Gatineau, January 17, 2024 – Canadian Transportation Agency The Canadian Transportation Agency (CTA) has updated the list of large and small airlines for 2024. According to the Air Passenger Protection Regulations, large airlines are those that have carried more than two million passengers in...
News | 2024-01-17
Designation of large and small airlines for 2025 – CTA Update
Gatineau, Quebec, January 8, 2025 – The Canadian Transportation Agency (CTA) has updated the list of large and small airlines for 2025. According to the Air Passenger Protection Regulations, large airlines are those that have carried more than two million passengers in each of the two preceding...
News | 2025-01-08
Important information for travellers who experience a schedule change, or a flight cancellation, ahead of their travel
The airline must always ensure that you complete your itinerary as soon as possible. In All Situations: the airline must rebook you on another flight if your original flight is delayed for 3 hours or more, or is cancelled. Rebooking Large airlines must rebook you on the next available flight...
News | 2025-04-15
Airline labour disruptions – what passengers should know
Labour Disruptions The Air Passenger Protection Regulations include obligations for airlines in the event of flight disruptions and cancellations. Obligations A labour disruption within an airline, or within an essential service provider such as an airport or an air navigation service provider,...
Web page | 2024-09-04
Air carrier tariffs posted on websites
A tariff is the contract between an air carrier and its passengers. It covers the passengers’ rights and obligations, as well as the air carrier’s rights and its responsibilities towards the passenger. Carriers must respect their tariff at all times. The tariff must not be unjust, unreasonable,...
Web page | 2026-01-13
What you should know if you were affected by the cancelled Montreal LEVEL flights
July 17, 2018 - Gatineau, QC - Canadian Transportation Agency The CTA is aware of LEVEL flight cancellations on July 14 and 16, which affect passengers attempting to depart Montréal Pierre Elliott Trudeau International Airport for Europe. The CTA is currently looking into the matter and will...
News | 2018-07-17

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