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Displaying 131-140 of 521 items.
Delta Air Lines, Inc.
(A) On or about August 4, 2022, at or near Toronto Pearson International Airport (CYYZ), Delta Air Lines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number DL5483, thereby contravening subsection 13(4) of the Air Passenger...
Enforcement Actions | 2023-01-30
Tailwind Air, LLC
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Tailwind Air, LLC has committed 12 violations of operating an air service without holding a licence issued under Part II of the Canada...
Enforcement Actions | 2023-01-30
Executive Jet Management, Inc
(A) On or about April 20, 2022, Executive Jet Management, Inc., a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the Air Transportation Regulations (ATR) using an aircraft bearing registration N881FS from West Palm Beach, Florida, USA (PBI...
Enforcement Actions | 2023-01-25
Air Canada
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Air Canada committed 67 violations of not providing, within 30 days after the day on which it received the request, the...
Enforcement Actions | 2023-01-25
Flair Airlines Ltd.
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Flair Airlines Ltd. committed 140 violations of not providing, within 30 days after the day on which it received the...
Enforcement Actions | 2023-01-25
Flight Delays and Cancellations: A Guide
Read the pdf (507 KB) Air Passenger Protection Know your rights How to file a complaint 1. Introduction This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
Opening remarks from Ms. France Pégeot (Chair and Chief Executive Officer, Canadian Transportation Agency) to the Standing Committee on Transport, Infrastructure and Communities - January 12, 2023
Thank you very much, Mr. Chair. I would like to thank the committee for the invitation to appear today. As you noted, I am accompanied today by Tom Oommen, director general for analysis and outreach at the agency. The agency has a broad economic regulation and dispute resolution mandate. On...
Speeches | 2023-01-12
FAQs: Air passenger protection regulations
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Background Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
Air Passenger Protection Regulations Highlights
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Introduction On May 24, 2019, the Canadian Transportation Agency (CTA)...
Web page | 2023-01-11
CTA publishes a new dashboard providing the number of complaints it receives per 100 flights flown by airlines
December 19, 2022 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced the publication of new data to provide Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the...
News | 2022-12-19

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