Agency site
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To facilitate understanding, awareness and compliance with its regulatory determinations and to provide guidance on regulatory obligations, the Agency assessed its interpretation practices and identified areas for improvement with its stakeholders.
The Agency's improvement priority, as established...
Web page | 2017-03-30
Check against delivery
Introduction
Everyone in this room, I'd venture, has at least two things in common: we've all flown in the last year, if not the last 48 hours, and we all have, or have had, or know someone who has a disability. So smooth, efficient, and accessible travel is not someone...
Speeches | 2017-06-09
Table of
Contents
Message from the Chair and CEO
All Aboard
The Board of Railway Commissioners, 1904 to 1938
Engines of Change
The Board of Transportation Commissioners, 1938 to 1967
Taking Control
The Canadian Transport Commission,...
Publication | 2017-06-12
Table of contents
Overview
Total rulings by Members
Disputes resolved by the Agency
Fostering compliance
Providing consumer protection for air passengers
Number and outcome of air travel complaints
Number of complaints resolved (by carrier)...
Web page | 2017-06-16
Introduction
In just 12 days, we will mark the 150th anniversary of Confederation. This is an opportunity to reflect on how lucky we are to live in this land of peace and prosperity, appreciate the progress we've made as a country, and consider the distances we have yet to travel.
At the heart...
Speeches | 2017-06-19
The Canadian Transportation Agency, which I lead, is an independent tribunal and regulator with responsibilities both for the economic regulation of the national transportation system and accessibility issues for people with disabilities. Under the proposed legislation which the government has...
Speeches | 2017-06-19
The Canadian Transportation Agency has the jurisdiction to investigate complaints on the accessibility of the federal transportation network when the issues involve persons determined to have disabilities for the purposes of the Canada Transportation Act.
The Agency has investigated or is...
Web page | 2017-06-21
Subsection 36.1(7) of the Canada Transportation Act states that:
An agreement that is reached as a result of mediation may be filed with the Agency and, after filing, is enforceable as if it were an order of the Agency.
To file a Settlement Agreement, one of the parties must make the request...
Web page | 2017-07-06
In 2012, the Agency issued five decisions that increased the rights and remedies of travellers when flights are overbooked, cancelled, delayed or rerouted. In these decisions, the Agency ordered changes to the airlines' tariffs to ensure they are reasonable.
A tariff is the contract between an...
Web page | 2017-07-14