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Regulations
The regulations provide for clearer and more consistent air passenger rights by imposing certain minimum airline requirements in air travel – including standards of treatment and, in some situations, compensation for passengers.
Air Passenger Protection
Know...
Web page | 2019-05-22
Executive summary
Issues: Currently, Canada does not have a standardized passenger protection regime for air travel. While the Air Transportation Regulations (ATR) establish the terms and conditions that air carriers operating in Canada must address in their tariffs, air carriers are permitted to...
Web page | 2019-05-22
May 24, 2019 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) announced today that the Air Passenger Protection Regulations are now finalized. The regulations will come into effect in two stages.
Beginning July 15, 2019, airlines will have to:...
News | 2019-05-24
Gatineau – May 23, 2019
Scott Streiner, Chair & CEO of the Canadian Transportation Agency (CTA) will be joined by the Honourable Marc Garneau, Minister of Transport,to launch the final Air Passenger Protection Regulations.
Mr. Streiner and Minister Garneau will be available to answer media...
News | 2019-05-23
Today marks a milestone for air travel in Canada.
The Air Passenger Protection Regulations, or APPR, will, for the first time, lay out airlines' minimum obligations to passengers if, for example, their flight is delayed or cancelled, they're denied boarding, they sit on a plane during a tarmac...
Speeches | 2019-05-28
Chair and CEO Scott Streiner press conference statement on Air Passenger Protection Regulations, May 24, 2019
News | 2019-05-28
June 12, 2019 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) announced today that the amended Air Transportation Regulations (ATR) are now finalized. The CTA delivers its air transportation mandate through the administration of the ATR.
The ATR were...
News | 2019-06-12
July 15, 2019 – Gatineau, QC – Canadian Transportation Agency
Starting today, passengers have new rights under the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations when they travel by air. The new regulations, a major CTA regulatory initiative, require airlines to meet...
News | 2019-07-15
Purpose
This Notice is to inform the air industry, and other interested stakeholders, of a determination made by the Agency on the criteria it will apply to determine what constitutes an “air service”.
Air service
The Canada Transportation Act (Act) states that no person shall operate an “air...
Web page | 2019-08-09
With the coming into force of the Air Passenger Protection Regulations (APPR), the CTA has developed a series of guides providing a detailed explanation of airline obligations toward passengers in various situations. The guides are intended to help passengers understand their rights and airlines...
News | 2019-08-16