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(A) On or about June 24, 2019, Volga-Dnepr Airlines operated a Transborder US Charter (TUSC) between Atlanta, USA (KATL) and Montreal, Canada (CYUL) using a Ilyushin IL-76 bearing registration RA76503 without holding a non-scheduled international licence valid for the charter, thereby violating...
Enforcement Actions | 2019-12-31
December 30, 2019 – Gatineau - Canadian Transportation Agency – In a determination issued today, the Canadian Transportation Agency (CTA) ruled that revenues of the Canadian National Railway Company (CN) and the Canadian Pacific Railway Company (CP) were below their maximum grain revenue...
News | 2019-12-30
December 27 2019 – Gatineau, QC – Canadian Transportation Agency
Starting December 28, 2019, limits of liability of the Montreal Convention will increase. Based on this rise, air passengers who travel internationally will now have the right to compensation for damages for lost or damaged baggage...
News | 2019-12-27
CTA Air Travel Complaints
If your travel has been disrupted and you're not satisfied with how an airline resolved your issue, you can file a complaint, with the Canadian Transportation Agency (CTA). The CTA can help resolve complaints about air travel within, to and from Canada. Our role is to...
Web page | 2019-12-24
Reference is made to the Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal, on May 28, 1999 (Montreal Convention), which came into force on November 4, 2003 for international carriage between Canada and countries that have ratified the Convention....
Web page | 2019-12-24
On or about the 7th day of July, 2019, at or near the Fort Lauderdale International Airport (KFLL), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating...
Enforcement Actions | 2019-12-19
Message from the Chair and Chief Executive Officer
In its 115 years of existence, the Canadian Transportation Agency (CTA) has seen a great many changes to the country, the national transportation system, and its own mandates and powers. During some periods, those changes have been significant and...
Publication | 2019-12-19
I. Introduction
This is a guide explaining passenger rights and airline obligations in the event a passenger is denied boarding. These apply to flights to, from and within Canada, including connecting flights. If a passenger is denied boarding, the airline operating the affected flight is...
Web page | 2019-12-17
I. Purpose
This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including connecting flights. In the event of a tarmac delay, the airline operating the affected flight is responsible for meeting obligations to...
Web page | 2019-12-17
Air travel is an essential part of modern life. Nowhere is that more true than in this vast country. Every year, about 160 million travellers get on or off a plane in Canada. The people passing through this and every Canadian airport rely on flights to see family and friends, explore new places,...
Speeches | 2019-12-17