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December 3, 2020 – Gatineau, QC – Canadian Transportation Agency
On this International Day of Persons with Disabilities, the Canadian Transportation Agency (CTA) is launching a consultation to support the development of new accessible transportation guidelines for medium and small Transportation...
News | 2020-12-03
Assistance while travelling
ASL version of Assistance while travelling
Continue to the next video: During your trip
Services available from service providers
You can arrange to receive help throughout your journey, including:
moving to/from a pick-up/drop-...
Web page | 2020-12-03
Confirmation of training
ASL version of Confirmation of training and Space for your dog
Continue to the next video: Dog relief areas
Your carrier will usually require confirmation that your service dog has been trained for its role. It may do this when you make...
Web page | 2020-12-03
Planning is key
ASL version of Planning is key
Continue to the next video: Finding information
As a traveller with a disability, you should not face barriers when you travel.
It is always a good idea to plan your trip ahead of time and know how to get help if...
Web page | 2020-12-03
Getting information about the terminal
ASL version of Getting information about the terminal
Coming soon
Continue to the next video: Curbside assistance when you arrive at the terminal
Many terminals publish maps of their interiors on their websites so...
Web page | 2020-12-03
ASL version of Resolving problems
End of ASL videos - Resolving problems
Sometimes things can go wrong with even the best-planned trip. If a problem arises or you have a concern related to your trip, let the transportation service provider know. Often, a discussion...
Web page | 2020-12-03
ASL version of Travelling outside Canada
End of ASL videos - Travelling outside Canada
Our tips can also help you if you travel outside the country. Remember, though, that Canadian standards and rules generally don't apply in other countries (although the CTA has...
Web page | 2020-12-03
ASL version of You've arrived at your destination
Continue to the next video: Disembarking
You've arrived at your destination! It's time to gather your baggage and head towards the exit of the terminal building or, if you are making a connection to continue your...
Web page | 2020-12-03
ASL version of be aware of your carrier's check-in time
Continue to the next video: Getting information about the terminal
It's time to go! It is essential for you to be aware of your carrier's check-in time to give yourself enough time to both get to the...
Web page | 2020-12-03
Seating and layout
ASL version of Seating and layout
Continue to the next video: Announcements
Once onboard, if you are blind or have any other visual impairment, your carrier is required – upon your request – to describe the layout of the transportation...
Web page | 2020-12-03