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December 3, 2020 – Gatineau, QC – Canadian Transportation Agency
On this International Day of Persons with Disabilities, the Canadian Transportation Agency (CTA) is launching a consultation to support the development of new accessible transportation guidelines for medium and small Transportation...
News | 2020-12-03
Assistance while travelling
ASL version of this chapter
Services available from service providers
You can arrange to receive help throughout your journey, including:
moving to/from a pick-up/drop-off area (curbside zone) of a terminal located in Canada;
checking in;...
Web page | 2020-12-03
Confirmation of training
ASL version of Confirmation of training and Space for your dog
Your carrier will usually require confirmation that your service dog has been trained for its role. It may do this when you make your reservation by asking you to provide a declaration...
Web page | 2020-12-03
Planning is key
ASL version of this chapter
As a traveller with a disability, you should not face barriers when you travel.
It is always a good idea to plan your trip ahead of time and know how to get help if you need it along the way. By planning early, you can get more...
Web page | 2020-12-03
Getting information about the terminal
ASL version of this chapter
Coming soon
Many terminals publish maps of their interiors on their websites so you can chart your own course ahead of time. Canadian terminals are also required to publish on their websites...
Web page | 2020-12-03
ASL version of this chapter
Sometimes things can go wrong with even the best-planned trip. If a problem arises or you have a concern related to your trip, let the transportation service provider know. Often, a discussion is all that's required to fix the problem or address the...
Web page | 2020-12-03
ASL version of this chapter
Our tips can also help you if you travel outside the country. Remember, though, that Canadian standards and rules generally don't apply in other countries (although the CTA has sometimes extended some Canadian standards and rules to Canadian carriers...
Web page | 2020-12-03
ASL version of this chapter
You've arrived at your destination! It's time to gather your baggage and head towards the exit of the terminal building or, if you are making a connection to continue your journey.
Disembarking
ASL version of this chapter
If...
Web page | 2020-12-03
ASL version of this chapter
It's time to go! It is essential for you to be aware of your carrier's check-in time to give yourself enough time to both get to the terminal and receive assistance to check in, drop any baggage and get through the terminal to the gate,...
Web page | 2020-12-03
Seating and layout
ASL version of this chapter
Once onboard, if you are blind or have any other visual impairment, your carrier is required – upon your request – to describe the layout of the transportation equipment, including the location of washrooms and exits, and...
Web page | 2020-12-03