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Canadian
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Message from the Chair and CEO
About the CTA
Transportation industry trends
Legislative developments
Key CTA initiatives
Determinations and...
Publication | 2020-11-04
November 5, 2020 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today published the Inquiry Officer's report on hundreds of complaints from air passengers alleging that airlines did not accurately communicate the reasons for flight delays or cancellations...
News | 2020-11-05
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Message from the Chair and Chief Executive Officer
I am writing this introductory message at a time when the COVID-19 pandemic and its widespread impacts are very much on everyone's mind. The pandemic has caused major disruptions to our personal...
Publication | 2020-12-07
Preparing to travel? These resources will help.
They will give you some ideas about how to plan and conduct your journey. They describe services designed to facilitate barrier-free travel on airplanes, trains, ferries and buses that cross a provincial/territorial or Canadian border. These...
Web page | 2020-12-03
Q1- Why is the CTA holding this consultation?
The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework.
The Canadian Transportation Agency (CTA) now has the authority, through a...
Web page | 2020-12-21
Results of a periodic carrier inspection on January 29, 2019, by a designated enforcement officer of the Canadian Transportation Agency (Agency) indicate that I.M.P. Group Limited, Execaire, a Division of I.M.P. Group Limited (Execaire) failed to provide public disclosure notification to passengers...
Enforcement Actions | 2020-04-09
Results of an inspection conducted by a designated enforcement officer of the Canadian Transportation Agency (Agency) indicate that Air Transat A.T. Inc carrying on business as Air Transat was, on or about February 20, 2019, in contravention of subsection 67(2) of the Canada Transportation Act in...
Enforcement Actions | 2020-04-09
(A) On or about July 29 2019, JustFly Inc. advertised the price of an air service without including in the advertisement the total price that must be paid to the advertiser to obtain the air service in the booking system found on the web site flighthub.com, thereby contravening paragraph 28(1)(a)...
Enforcement Actions | 2020-01-27
(A)On or about December 11 2019, British Airways Plc. Advertised the price of an air service without setting out all third party charges under the heading "Taxes, Fees and Charges" in the booking system found on the web site britishairways.com/en-ca, thereby contravening subsection 28(2) of the Air...
Enforcement Actions | 2020-02-05
(1) On or about August 04, 2019, RED STAR Havacilik Hizmetleri A.S. operated an air service using an aircraft bearing registration TC-RSB from Keflavik, Iceland (BIFK) to Goose Bay, Newfoundland and Labrador (CYYR) without holding a licence thereby contravening paragraph 57(a) of the Canada...
Enforcement Actions | 2020-07-21