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Accessibility and recovery: Breaking barriers to travellers with disabilities as aviation rebuilds
News | 2020-11-04
Case No. 20-01590
September 30, 2020
Prepared by: Tom Oommen, Inquiry Officer
Appointment of Inquiry Officer and Scope of the Inquiry Officer’s Report
On February 13, 2020, the Canadian Transportation Agency (Agency) opened an inquiry into complaints from passengers alleging that air carriers...
Web page | 2020-11-05
November 5, 2020 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today published the Inquiry Officer's report on hundreds of complaints from air passengers alleging that airlines did not accurately communicate the reasons for flight delays or cancellations...
News | 2020-11-05
by Scott Streiner, Chair and CEO, Canadian Transportation Agency (Hill Times 2020-11-16)
The global collapse of air travel as a result of the COVID-19 pandemic is without precedent in the century since the dawn of international commercial aviation. Many passengers have experienced frustration,...
Speeches | 2020-11-13
Air passenger protection during and beyond the pandemic, by Scott Streiner, Chair and CEO, Canadian Transportation Agency (Hill Times 2020-11-16)
News | 2020-11-13
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Introduction
The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA gives Canadian citizens, permanent residents and persons present in Canada the right...
Web page | 2020-11-19
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Introduction
The Access to Information Act (ATIA) enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This...
Web page | 2020-11-19
Institutional GBA+ Capacity
The CTA continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and dignity, harassment and discrimination are not tolerated, and different needs are accommodated. These core values are integrated in decision-...
Web page | 2020-12-07
In the matter of
Application by Lui Greco against Air Canada
Case No. 17-05263
The Canadian Transportation Agency (Agency) will hold a virtual oral hearing from Wednesday, January 27 to Friday, January 29, 2021, from 9:00 a.m. to 5:00 p.m. (EST).
The purpose of the oral hearing is to allow the...
News | 2020-11-24
November 26, 2020 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today released its “What We Heard” report, summarizing the input received during its consultations on Phase II of its Accessible Transportation for Persons with Disabilities Regulations (...
News | 2020-11-26