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Q1. Why did the Canadian Transportation Agency (CTA) develop these proposed regulations?
The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for...
Web page | 2021-07-02
Introduction
The COVID-19 pandemic and subsequent collapse of global air travel has revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control.
The Minister of Transport issued a...
Web page | 2021-07-02
July 2, 2021 – Gatineau, Quebec – The Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today announced that its proposed Regulations Amending the Air Passenger Protection Regulations, which would provide new refund requirements, are now published in Part I of the Canada...
News | 2021-07-02
Disclaimers
Third-party information liability disclaimer
Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-07-02
Air carriers are reminded that they are required to provide notice to the Canadian Transportation Agency (Agency), affected communities and responsible ministers of plans to discontinue or reduce the frequency of a domestic service, in certain circumstances, and to provide an opportunity for...
Web page | 2021-07-14
As border restrictions are easing up, many countries including Canada, still require air passengers to meet special COVID entry requirements, which may include being fully vaccinated and pre-entry COVID testing. Air passengers must have all appropriate documentation required to enter the country...
News | 2021-08-06
Airport congestion and flight issues
What passengers need to know about delays, cancellations and missing baggage
Read the pdf (512 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
This is a guide explaining the...
Publication | 2021-11-17
Airport congestion and flight issues
What passengers need to know about delays, cancellations and missing baggage
Read the pdf (619 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
Clear and timely communication...
Publication | 2021-11-17
Note: Subject to a Compliance Agreement
(A) On or about February 27, 2020, the Winnipeg Airports Authority failed to ensure that all their employees and contractors who are required by the Personnel Training for the Assistance of Persons with Disabilities Regulations to receive training completed...
Enforcement Actions | 2021-02-12
Note : this Notice of Violation was amended on July 16, 2021.
(1) On or about October 12, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Toronto, Ontario (YYZ) to Grand Cayman, Cayman Islands (GCM) without...
Enforcement Actions | 2021-07-09