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(A) On or about September 27, 2023, Neos S.p.A. advertised the price of an air service on the website ca.neosair.com without setting out all third party charges under the heading “Taxes, Fees and Charges” thereby contravening subsection 28(2) of the Air Passenger Protection Regulations (APPR). (B)...
Enforcement Actions | 2023-10-03
(A) On or about May 25, 2023, A-Ok Jets, Inc. operated an air service using a Learjet 60XR type aircraft bearing registration N104RJ from Stuart, FL, US (KSUA) to Muskoka, ON, CA (CYQA), without holding a valid Canadian Transportation Agency licence, thereby contravening subsection 57(a) of the...
Enforcement Actions | 2023-05-25
(A) On or about July 17, 2023, at Calgary International Airport (CYYC), WestJet failed to provide the passengers, by means of audible announcements, the reason for the delay for flight number WS3008, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations (APPR).
Enforcement Actions | 2023-07-17
(A) On or about July 22, 2023, Unicair GmbH operated an air service using a Bombardier Challenger type aircraft bearing registration D-AONE from St. John’s, Newfoundland and Labrador (CYYT) to Cologne, Germany (EDDK) without holding a licence issued under Part II of the Canada Transportation Act (...
Enforcement Actions | 2023-10-23
(1) On or about July 6, 2023, at Vancouver International Airport (YVR), 1263343 Alberta Inc. (Lynx Air) failed to provide the passengers, by means of an audible announcement, with information regarding the reason for the delay for flight number Y9121, the compensation to which they may be entitled...
Enforcement Actions | 2023-10-24
Note: Subject to a Compliance Agreement
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 73 violations of failing to provide passengers (DM99TS), (...
Enforcement Actions | 2023-11-01
Note : Penalty dismissed by TATC on May 23, 2025, pursuant to RA-137-23
Date of revision : July 14, 2025
Enforcement Actions | 2023-11-09
(1) On or about July 20, 2023, Delta Air Lines, Inc. failed to provide passenger (HHERQ8), affected by the delay of flight DL3777 scheduled to depart on July 20, 2023, the reason for the delay using the available communication method for which he had indicated a preference, including a method that...
Enforcement Actions | 2023-11-17
(A) On or about December 21, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124336492), whose flight (WG360) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their...
Enforcement Actions | 2023-11-17
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing 1263343 Alberta Inc. (dba. Lynx Air) has committed 37 violations of failing to provide passengers (0LREWJ), (7S13DZ), (DU7SI9), (E0UR7H...
Enforcement Actions | 2023-11-27