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Administrative monetary penalty - Reva, Inc.- $56,000 - Issuance: June 3, 2024
Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
June 6, 2024 – Gatineau, QC – Canadian Transportation Agency...
News | 2024-06-06
July 17, 2024 – Gatineau, QC – Canadian Transportation Agency
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Administrative monetary penalty - British Airways Plc - $75,000 - Issuance: July 17, 2024
Monetary Penalty Framework
Compliance and Enforcement Policy
The Canadian...
News | 2024-07-17
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Read the DOCX (285 KB)
Background
The Canadian Air Transport Security Authority (CATSA) and the Canada Border Services Agency (CBSA) filed applications with the Canadian Transportation Agency (CTA) requesting an authorization to use equivalent alternative...
Publication | 2024-07-19
Consultation on requests for Conditional Exemptions from the tactile requirement related to signage in terminals in the Accessible Transportation for Persons with Disabilities Regulations
The Canadian Transportation Agency (CTA) is seeking input on requests filed by the Canadian Air Transport...
Consultation | 2024-05-21
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-04-30
July 26, 2024 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has issued a summary of discussions related to the transport of persons with disabilities with small transportations service provider (STSPs).
The purpose of these discussions and site visits...
News | 2024-07-26
If you are affected by Canada Jetlines' cessation of air operations, the Canadian Transportation Agency (CTA) suggests the following:
Passengers who have purchased a ticket for future travel with Canada Jetlines should contact their travel agent or transportation provider as soon as possible to...
News | 2024-08-15
Note
On April 2, 2024, certain changes were brought to the Compliance and Enforcement Policy:
The severity levels for some Air Passenger Protection Regulation (APPR) provisions have been adjusted;
The same amounts for "per passenger" and "per event" will apply in the calculation of...
Web page | 2024-05-03
The Canadian Transportation Agency (CTA) has published a fee proposal outlining how it intends to recover costs for processing eligible air travel complaints, and is now accepting comments.
Interested parties now have until Monday, November 4, 2024, to submit their comments online.
Consult the...
News | 2024-09-26
Read the PDF (433 KB)
1. Introduction
On June 22, 2023, the Budget Implementation Act, 2023 (BIA) received Royal Assent and came into force. It modified the Canada Transportation Act (Act) to clarify, simplify and strengthen the Canadian air passenger protection regime and provided a new...
Publication | 2024-09-18