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July 17, 2024 – Gatineau, QC – Canadian Transportation Agency
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Administrative monetary penalty - British Airways Plc - $75,000 - Issuance: July 17, 2024
Monetary Penalty Framework
Compliance and Enforcement Policy
The Canadian...
News | 2024-07-17
Read the PDF (338 KB)
Read the DOCX (285 KB)
Background
The Canadian Air Transport Security Authority (CATSA) and the Canada Border Services Agency (CBSA) filed applications with the Canadian Transportation Agency (CTA) requesting an authorization to use equivalent alternative...
Publication | 2024-07-19
Read the PDF (307 KB)
Read the DOCX (289 KB)
Introduction
The Canadian Transportation Agency (CTA) is considering extending elements of the existing Accessible Transportation for Persons with Disabilities Regulations (ATPDR) to small Transportation Service Providers (STSPs) in a...
Web page | 2024-07-26
July 26, 2024 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has issued a summary of discussions related to the transport of persons with disabilities with small transportations service provider (STSPs).
The purpose of these discussions and site visits...
News | 2024-07-26
On this page
An efficient transportation system for Canada
Air
Rail
Marine
Consumer protection for air travellers
New complaints and backlog of complaints at year end
Complaints processed
Number of complaints per 100 flights
Number of complaints...
Web page | 2024-07-29
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-08-01
If you are affected by Canada Jetlines' cessation of air operations, the Canadian Transportation Agency (CTA) suggests the following:
Passengers who have purchased a ticket for future travel with Canada Jetlines should contact their travel agent or transportation provider as soon as possible to...
News | 2024-08-15
Management statement for the quarter ending June 30, 2024
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board Directive...
Publication | 2024-08-29
Labour Disruptions
The Air Passenger Protection Regulations include obligations for airlines in the event of flight disruptions and cancellations.
Obligations
A labour disruption within an airline, or within an essential service provider such as an airport or an air navigation service provider,...
Web page | 2024-09-04
The Canadian Transportation Agency (CTA) is opening a feedback mechanism regarding its fee proposal document for cost recovery for processing air travel complaints.
Background
On June 22, 2023, the Budget Implementation Act 2023 (BIA) received Royal Assent and came into force. It modified the...
Consultation | 2024-11-05