The Canadian Transportation Agency issues administrative monetary penalty to British Airways for violations of the Accessible Transportation for Persons with Disabilities Regulations

July 17, 2024 – Gatineau, QC – Canadian Transportation Agency

The Canadian Transportation Agency (CTA) has issued an administrative monetary penalty of $75,000 against British Airways for two violations of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) related to providing services to persons with a disability.

This penalty is for an incident that occurred in July 2022.

On July 25, 2022, at Vancouver International Airport, British Airways failed to assist a passenger with a disability—without delay and in a manner that respected their dignity—with disembarking their flight as well as transferring between their passenger seat and a mobility aid upon the arrival of their flight.

These contraventions relate to subsections 35(f) and 35(h) of the ATPDR.

British Airways has 30 days to request a review before the Transportation Appeal Tribunal of Canada.