Consultation on Proposal for Air Travel Complaints Fee

The Canadian Transportation Agency (CTA) is opening a feedback mechanism regarding its fee proposal document for cost recovery for processing air travel complaints.

Background

On June 22, 2023, the Budget Implementation Act 2023 (BIA) received Royal Assent and came into force. It modified the Canada Transportation Act (the Act) to clarify, simplify and strengthen the Canadian air passenger protection regime and provided a new air travel complaints process.

The BIA also requires the Canadian Transportation Agency (CTA) to establish fees or charges to recover the costs for processing eligible air travel complaints from airlines under that new process. These fees or charges are temporary and will be replaced when the CTA establishes broader cost recovery schemes to encompass the costs of all its activities.

The purpose of this document is to present the CTA's proposed fee for processing and closing eligible air travel complaints. It includes an outline of the new air travel complaints process, a breakdown of the costing of that process, and the proposed fee.

How to participate

You now have until Monday, November 4, 2024, to submit your comments online via the feedback form.

Submit feedback

Your submission will be considered a public document and will be posted on the CTA website. Please do not put any personal or confidential information in free-form text boxes or attachments you submit.

Next steps

All input received will be considered by the CTA which may make modifications based on the feedback received. Once approved by the CTA, airlines will be informed 30 days before the finalized fee comes into force and a fees notice will be posted on our website.

Questions

If you have any questions, please contact OTC.FPRTA.Consultations-Consultation.CTA.ATCC@otc-cta.gc.ca.

Related content

• News item
• Fee proposal
• Questions and answers - Air travel complaints fee proposal
• Canada Transportation Act
• Budget Implementation Act, 2023