Agency site
Displaying 1-10 of 18 items.
Accessible, rail and marine transportation
An Agency mediator helps parties settle their differences through negotiation (face-to-face or by teleconference).
Type of disputes
Possible outcome
Accessibility (disability-related)
Rail
Marine...
Web page | 2025-05-06
Introduction
The Canadian Transportation Agency's mandate includes the authority to resolve various transportation disputes and complaints within its jurisdiction through mediation. Mediation can be used to facilitate dispute resolution by providing parties with an effective alternative to the...
Publication | 2025-05-06
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2025-05-06
May 8, 2025 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totaling $120,000 against Porter Airlines for violations of the Accessible Transportation for Persons with Disabilities Regulations (ATDPR).
On...
News | 2025-05-08
The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network.
Contact...
Web page | 2025-05-14
May 26, 2025 – Gatineau, QC – Canadian Transportation Agency
As we recognize National AccessAbility Week from May 25 to May 31, 2025, I am proud to reflect on the Canadian Transportation Agency's (CTA) ongoing commitment to help achieve consistent, cohesive, and connected transportation services...
News | 2025-05-26
Compliance Agreements: Guidance for Federal Transportation Service Providers
Summary
This document explains the Canadian Transportation Agency's (CTA) policy and procedures to enter into compliance agreements with federal transportation service providers (TSPs). This guide should be read in...
Web page | 2025-05-14
Background
The Canada Transportation Act requires Agency approval for the construction of federally-regulated railway lines. The Agency will approve an application to construct a railway line if it determines that the location of the railway line is reasonable, taking into consideration the:...
Consultation | 2025-05-15
If you are travelling by air and need to bring a large wheelchair or mobility aid, you should know your rights and what airlines must do to help.
What is the airline’s obligation with respect to my mobility aid?
In general, airlines must transport a mobility aid if a passenger tells the airline...
Web page | 2025-05-16
Read the pdf (1.34 MB)
Part 1: Identifying Information
Canadian Transportation Agency
April 1, 2024 – March 31st, 2025
This is an original report.
This report is not produced by a federal Crown corporation or a subsidiary of a federal Crown corporation.
Part 2: Report Contents
2.1...
Publication | 2025-05-29