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4.1 Strategic priorities
4.2 Corporate risks
Outcomes
In alignment with the National Transportation Policy, the CTA contributes to achieve an accessible, competitive, economic and efficient national transportation system that serves the...
Web page | 2026-09-25
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The CTA undergoes a variety of corporate reporting exercises annually. The three main corporate reports are outlined below, and all of the CTA’s corporate reports can be found here: Corporate reports.
Annual Report
The CTA is required to report to Parliament every...
Web page | 2026-09-25
Contents
Proactive Disclosure Public Servants Disclosure Protection Act Access to Information and Privacy
Proactive Disclosure
The Government of Canada is working hard to enhance the role of Parliament and the proactive disclosure of information so that Canadians are better able to hold...
Web page | 2026-09-25
September 25, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) has issued an administrative monetary penalty of $50,000 against the Edmonton Regional Airports Authority for two violations of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).
On or about...
News | 2026-09-25
Court decision
On July 8, 2026, the Ontario Superior Court ruled that complaints adjudicated by the Canadian Transportation Agency's (CTA) Complaint Resolution Office (CRO) are subject to the open court principle and are no longer covered by the confidentiality provision in subsection 85.09(...
Web page | 2026-10-05
Are you in a dispute over a railway crossing? If you cannot work it out directly with the other party, the CTA can help. We resolve crossing disputes involving:
Landowners who cannot agree with a railway company about building or maintaining, private crossings (including "farm crossings"). We...
Web page | 2026-10-06
On this page
Background
Providing your feedback
Who can see your feedback
Confidential Information
Reference material
Public submissions
Background
The Agency recently held its first Consultation on the...
Consultation | 2026-07-31
Accessibility Help Line
Have questions about accessible transportation or about the complaint process?
1-844-943-0273
Contact us Monday to Friday, 8 a.m. to 5 p.m. EST.
TTY: 1-800-669-5575
ASL version of Accessibility Help Line of Accessibility complaints about transportation...
Web page | 2026-02-13
(A) On or about June 12, 2025, United Airlines, Inc. failed to provide passengers affected by the delay of flight UA750, scheduled to depart on June 12, 2025, the reason for the delay, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers,...
Enforcement Actions | 2026-01-30
On or about February 25, 2026, American Airlines, Inc. failed to provide all reasonable assistance in furnishing information that an enforcement officer had requested and reasonably required to carry out the enforcement officer’s duties, thereby contravening subsection 178(5) of the Canada...
Enforcement Actions | 2026-02-27