Agency site
Displaying 1-10 of 43 items.
Service standards
Service Standards of the Agency
Service standards for Air Service Licences Issued
Fiscal year 2020–2021
Fiscal year 2019–2020
Fiscal year 2018–2019
Air travel complaints per 100 flights – by airline
Air travel complaint...
Web page | 2026-04-15
Air licence
The Agency is the authority for Canada that issues licences to operate publicly available air services. The Agency issues licences to operate domestic air services to Canadian applicants. It also issues licences to operate scheduled and non-scheduled international services to and from...
Web page | 2026-01-20
The Agency has set in place high service standards to ensure that it provides efficient and transparent service.
Our commitment
These standards state the level of performance you can expect from the Agency under normal circumstances. The Agency reports its results annually in its Departmental...
Web page | 2026-01-07
Accessibility Help Line
Have questions relating to accessible transportation?
Need help filing an accessibility complaint?
1-844-943-0273
Contact us Monday to Friday, 8 a.m. to 5 p.m. EST.
TTY: 1-800-669-5575
ASL version of Accessibility Help Line of Accessibility...
Web page | 2026-02-13
Note
On April 1, 2026, the methodology for calculating Administrative Monetary Penalties was amended.
On this page
1. Context
2. Scope and Objective
3. Guiding Principles
4. Roles and Responsibilities
Designated Enforcement Officers
Compliance Officers, Compliance...
Web page | 2026-04-01
Note
On April 1, 2026, the methodology for calculating Administrative Monetary Penalties was amended.
On this page
Enforcement actions
Severity Levels
Administrative Monetary Penalties (various maximum penalty amounts up to $25,000)
Corporations
Individuals...
Web page | 2026-04-01
Read the PDF version (443 ko)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Chapter 2. What is considered to be a service dog
This guide explains the obligations of transportation...
Publication | 2026-04-20
Read the PDF version (321 KB)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Chapter 2. What is considered to be a service dog
This guide provides information for air carriers and federal passenger...
Publication | 2026-04-20
Amount of compensation the CTA can award for accessibility-related complaints
Domestic flights
In the context of an accessibility complaint, the Canadian Transportation Agency (CTA) may award compensation for pain and suffering and compensation if an undue barrier or contravention of an...
Web page | 2026-03-03
Note: this section is about the accessibility of CTA as an organization. This section is not about regulating accessibility and transportation, which is one of CTA’s mandates.
The CTA is committed to advancing accessibility and making it a priority in the delivery of our services. We put this...
Web page | 2026-01-06