Agency site
Displaying 1-10 of 13 items.
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2023-09-30
Read the pdf (582 KB)
Related content
An Expert Report Regarding the Carriage of Emotional Support Animals On Board Transportation Equipment
Introduction
The Accessible Transportation for Persons with Disabilities Regulations (ATPDR) – which came into effect on...
Publication | 2022-12-07
Read the pdf (380 KB)
Introduction
ASL version of this chapter
The Canadian Transportation Agency (CTA) is proposing new regulations, called the Accessible Transportation Planning and Reporting Regulations (ATPRR).
The CTA is bringing forward these...
Publication | 2021-02-11
Introduction
The Canada Transportation Act contains several provisions designed to facilitate the resolution of rate and service disputes between carriers and shippers or transit authorities. Final offer arbitration (FOA), described in Part IV of the Act, provides one means of resolving such...
Publication | 2018-05-28
Introduction to Info Source
Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides...
Publication | 2016-09-19
Introduction
More and more travellers are using the websites of transportation service providers to arrange travel. If persons with disabilities are to have equal access to these websites, transportation service providers must ensure that their websites are accessible. This resource tool is...
Publication | 2016-07-08
Introduction
This resource tool is designed to help parties who wish to construct a railway line across another railway line.
Agreements
The parties involved in constructing a railway line across another railway line may negotiate any aspect of a crossing. Under section 99 (Part III) of the...
Publication | 2016-04-22
Introduction
Transportation service providers are required to assist their passengers with disabilities and are guided by the Canadian Transportation Agency's accessibility standards (including regulations and codes of practice), which help ensure that air and federal rail, ferry and bus services...
Publication | 2016-03-10
Arbitrator selection
After receiving a request for final offer arbitration, the Canadian Transportation Agency will send a letter to the parties to acknowledge receipt of the final offer submission. The letter will also include timelines for filing final offers including dollar amounts, as well as...
Publication | 2011-11-14
Introduction
This resource tool refers to specific sections of the Railway Safety Act (RSA) and is designed for the owners, lessees or occupiers of:
land adjoining the land on which a line of railway is situated;
buildings or other structures on that land; or
mines or other works operated on...
Publication | 2011-11-14