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How adjudication works
The stages of an adjudication case There are 2 stages for any dispute resolved through adjudication. For detailed information about these stages, see the Dispute Adjudication Rules. Air travel complaints: On September 30, 2023, the CTA launched a new resolution process for air travel...
Web page | 2016-08-26
How to upload files to the secure file transfer system
Read all the instructions first Please read the instructions carefully to make sure you're uploading your documents in the correct folder. How to log in Note: It's recommended to use a desktop computer. You must use a browser with JavaScript enabled. Go to the login page to connect to...
Web page | 2016-08-26
Filing deadlines for an adjudicated dispute
When do I have to file? You should file any forms or documents according to the deadlines set out below, unless another time period is specified by the Agency. See deadlines for: Requests Filing of submissions Expedited processes Reminder: your form and any...
Web page | 2016-08-26
Forms for adjudication
List of forms Instructions to download and open a PDF form Translation – required information (PDF) Verification by affidavit (PDF) Verification by witnessed statement (PDF) Authorization of representative (PDF) Application Answer to application Reply to answer Intervention Response to...
Web page | 2019-08-30
How to manage your adjudication case
 Do you have questions about your adjudication case? This Q&A provides quick answers. If you want more information, you can refer to the applicable section of the Dispute Adjudication Rules.   Submissions How can I file a submission? You can use one of our forms...
Web page | 2016-08-26
Arbitration: Rail arbitration
What is rail arbitration? It’s one of three types of arbitration offered as part of the Agency’s options for dispute resolution. Types of disputes Disputes between Possible outcome Timeframes Legislation The application of any rate or charge for the movement...
Web page | 2016-07-06
Arbitration: Rail level of service
Getting started Issues eligible for arbitration How to apply Eligibility of submissions Objections Scenarios where a railway company can object to an application Procedures for the adjudication of objections Principles related to...
Web page | 2016-06-21
Disputes about the transfer and discontinuance of railway lines
Under Part III, Division V of the Canada Transportation Act, a federal railway company must take these steps before transferring or discontinuing operations: provide notice in the company’s three-year plan for at least 12 months of its intention to discontinue operating the line; publicly...
Web page | 2016-06-21
Scenarios where a railway company can object to a rail level of service application
Getting started Overview Issues eligible for arbitration How to apply Eligibility of submissions Objections Scenarios where a railway company can object to an application Procedures for the adjudication of objections Principles related...
Web page | 2018-05-28
Issues eligible for level of service arbitration
Getting started Overview Issues eligible for arbitration How to apply Eligibility of submissions Objections Scenarios where a railway company can object to an application Procedures for the adjudication of objections Principles related...
Web page | 2018-05-28

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