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Effective December 28th, 2019 - Notification to Air Carriers of Upward Revision of the Limits of Liability Governed by the Montreal Convention
Reference is made to the Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal, on May 28, 1999 (Montreal Convention), which came into force on November 4, 2003 for international carriage between Canada and countries that have ratified the Convention....
Web page | 2019-12-24
What you need to know when your air travel is disrupted
CTA Air Travel Complaints If your travel has been disrupted and you're not satisfied with how an airline resolved your issue, you can file a complaint, with the Canadian Transportation Agency (CTA). The CTA can help resolve complaints about air travel within, to and from Canada. Our role is to...
Web page | 2019-12-24
Monetary Penalty Framework
Note On April 1, 2026, the methodology for calculating Administrative Monetary Penalties was amended. On this page Enforcement actions Severity Levels Administrative Monetary Penalties (various maximum penalty amounts up to $25,000) Corporations Individuals...
Web page | 2026-04-01
Assigned severity levels and types of contraventions - Rail
A Designated Enforcement Officer who believes that a regulated entity has committed a violation of the Canada Transportation Act or regulations, or when a regulated entity has not complied with a CTA Order, may issue a Notice of Violation setting out the administrative monetary penalty (AMP) that...
Web page | 2020-01-08
Enforcement actions taken by the CTA's enforcement officers
  2019-2020 (year to date) 2018-2019 2017-2018 2016-2017 2015-2016 Notice of Violation - with Administrative Monetary Penalty 13 16 28 15 10 Total number of violations found Note 1 188 49 63 42...
Web page | 2020-01-08
Audio version: Phase II – Consultation on ATPDR (full text)
Please note that the deadline has been extended to February 28, 2020   Audio version (full text) Phase II – Consultation on the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) Contents, Introduction, Purpose, Next Steps Part 1: Small Transportation Providers...
Web page | 2020-01-13
Audio version: Phase II – Consultation on ATPDR (General summary)
Please note that the deadline has been extended to February 28, 2020 Audio version   Alternate formats Please note that the Consultation paper: Phase II of the ATPDR is available in alternate formats
Web page | 2020-01-16
audio full embedded
  Audio version (full text) Phase II – Consultation on the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) Contents, Introduction, Purpose, Next Steps Part 1: Small Transportation Providers Part 2: One Person, One Fare for International Travel and Small...
Web page | 2020-01-16
2018–19 Departmental Results Report: Gender-based analysis plus
General information Governance structures Not applicable. The Canadian Transportation Agency (CTA) does not have a formal GBA+ implementation plan. However, the CTA continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and...
Web page | 2020-01-29
Statistics 2018-2019
Overview Total rulings by Members Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system. As objective and...
Web page | 2020-01-30

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