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Travelling outside Canada
Watch the ASL video   ASL version of Travelling outside Canada End of ASL videos - Travelling outside Canada   Our tips can also help you if you travel outside the country. Remember, though, that Canadian standards and rules generally don't apply in other...
Web page | 2020-12-03
Railway Crossings
Are you in a dispute over a railway crossing? If you cannot work it out directly with the other party, the CTA can help. We resolve crossing disputes involving: Landowners who cannot agree with a railway company about building or maintaining, private crossings (including "farm crossings"). We...
Web page | 2023-09-15
Complaints and disputes about marine transportation
Types of dispute resolution services Facilitation An Agency officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Most disputes are resolved by facilitation. Possible outcome: The  officer works...
Web page | 2023-09-30
Air travel complaints per 100 flights – by airline – Apr 2022 to Dec 2022
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-02-01
Air travel complaints per 100 flights – by airline – Apr 2022 to Sept 2022
Overview This quarterly update shows the number of air travel complaints submitted by passengers to the Canadian Transportation Agency (CTA), per 100 flights and sorted by airline. Context The complaint data is based on the information submitted by passengers and may not have been reviewed by...
Web page | 2022-12-19
Air travel complaints per 100 flights, by airline, April 2022 to June 2023
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-11-07
Departmental Results Report 2022-2023: Gender-based analysis plus
Section 1: Institutional GBA Plus Capacity Governance: The Agency continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and dignity, harassment and discrimination are not tolerated, and different needs are accommodated. These core...
Web page | 2023-11-09
Departmental Results Report 2022-2023: Response to parliamentary committees and external audits
Response to parliamentary committees There were no parliamentary committee reports in 2022–23 requiring a response. Response to audits conducted by the Office of the Auditor General of Canada (including audits conducted by the Commissioner of the Environment and Sustainable Development) List of...
Web page | 2023-11-09
Departmental Results Report 2022–2023: Reporting on Green Procurement
This supplementary information table supports reporting on green procurement activities in accordance with the Policy on Green Procurement. Context As of 2021, the Canadian Transportation Agency is bound by the Federal Sustainable Development Act and is required to develop a Departmental...
Web page | 2023-11-09
Administrative Burden Baseline Count and Annual Updates (2023)
In its Red Tape Reduction Action Plan, the Government committed to build on the efforts of the Paperwork Burden Reduction Initiative by requiring departments and agencies, through the Administrative Burden Baseline, to provide a count of the requirements in federal regulations that impose an...
Web page | 2023-11-17

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