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Client Satisfaction Research - 2010-2011 - Long Descriptions
E-mail, telephone and the Agency website are most often used to obtain information about the Agency’s processes and services Figure 1 This image is a single horizontal bar chart. Respondents were asked, In the course of your interaction with the Agency, which of the following did you use to...
Web page | 2014-01-07
Sample Tariff – Notice to readers
Sample Tariff — containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada Purpose of the Sample Tariff The Sample Tariff is a tool to assist air carriers in meeting their regulatory...
Web page | 2021-02-26
Limits of liability for passengers and goods
What are limitations to liability? All air carriers’ tariffs must set out how an air carrier limits its liability with respect to the transportation of passenger and goods. This part of an air carrier’s tariff addresses the extent of an air carrier’s liability in cases of personal injury or death...
Web page | 2024-12-27
Summary of the Accessible Canada Act and Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes
Read the pdf (327 KB) Watch the American Sign Language (ASL) videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Requirements for Feedback Process under the ATPRR and the ACA...
Web page | 2022-02-18
Air travel complaints per 100 flights – by airline – October 2023 to December 2024
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2025-02-10
Strategic Framework 2021-2025 – Proud of our history, ready for the future
 Outcomes In alignment with the National Transportation Policy, the CTA contributes to achieve: An accessible, competitive, economic and efficient national transportation system that serves the needs of participants and communities, and in which people trust.  Vision A modern high-...
Web page | 2025-03-03
Fifth/Seventh Freedom Charter Flights Approved by the Agency
Where a foreign carrier's licence does not authorize the operation of the proposed charter flightsFootnote 1, the Agency can amend a licence, pursuant to subsection 74(1) of the Canada Transportation Act to allow the carrier to operate the flight(s). The Agency seeks comments from certain Canadian...
Web page | 2015-11-02
Agency approved cost of capital rates for transportation of Western grain
The Agency determines the cost of capital rates to be used for the development of the Volume-Related Composite Price Index, under subsection 151(1) of the Canada Transportation Act. The rates are approved each year in March for the upcoming crop year (August 1 - July 31). Canadian National...
Web page | 2025-04-29
Mediation for disputes about federal transportation
Accessible, rail and marine transportation An Agency mediator helps parties settle their differences through negotiation (face-to-face or by teleconference). Type of disputes Possible outcome Accessibility (disability-related) Rail Marine...
Web page | 2025-05-06
Careers at the Canadian Transportation Agency
The Canadian Transportation Agency has a long-standing reputation as a trusted and respected Government of Canada tribunal and regulator. That's because transportation matters to us. We work hard to ensure that our national transportation system is competitive, efficient and accessible to all...
Web page | 2025-03-21

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