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Air travel complaints per 100 flights – by airline – January 2024 to March 2025
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2025-04-30
Air travel complaints per 100 flights – by airline – April 2023 to June 2024
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-08-01
Air travel complaints per 100 flights – by airline – July 2024 to June 2025
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2025-11-28
Canadian Transportation Agency's 2023–24 Departmental results report: At a glance
A departmental results report provides an account of actual accomplishments against plans, priorities and expected results set out in the associated Departmental Plan. Vision, mission, raison d’être and operating context   Read the full Departmental results report Key priorities To...
Web page | 2024-12-17
Submissions: Consultation on proposed changes to strengthen the Air Passenger Protection Regulations
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2023-09-11
Agency-approved cost of capital rates for other regulatory purposes
Canadian National Railway Company (CN) Year Long-term debt rate Deferred taxes rate Common equity pre-tax Cost of capital pre-tax weighted rate 2024 4.22% 0.00% 10.96% 6.01% 2023...
Web page | 2025-12-05
Legislation, regulations, codes of practice, standards and guidelines
The Agency sets out expectations for the accessibility of federal transportation. Our regulations provide clear, consistent, legally binding accessibility requirements for federally-regulated transportation. Our codes of practice set out standards for a minimum level of accessibility for persons...
Web page | 2020-06-22
Submissions: Consultation on Proposal for Air Travel Complaints Fee
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Canadian Transportation Agency (CTA) is not responsible for the accuracy, reliability or currency of the information supplied by external sources....
Web page | 2025-12-09
Members
Mark MacKeigan Member Mark MacKeigan began a four-year term as a Member of the Canadian Transportation Agency on May 28, 2018. He comes to the Agency from The St. Lawrence Seaway Management Corporation, the not-for-profit operator of the federal government's Seaway assets,...
Web page | 2025-12-12
List of arbitrators for arbitration pursuant to sections 36.2, 169.42 and 169(1) of the Canada Transportation Act
List of Arbitrators call out The Canadian Transportation Agency is expanding its List of Arbitrators (List). As required by subsections 169(1) and 169.42(1) of the Canada Transportation Act, we periodically consult on the List’s composition and make revisions. With the help of the ADR...
Web page | 2024-10-07

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