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Data: TRAN – February 27, 2024
Standing Committee on Transport, Infrastructure and Communities (TRAN) – February 27, 2024: Meeting Details Previous page Table of contents Next page On this page Accessibility Complaints Data CRO Complaints Throughput Accessibility Complaints Data...
Web page | 2024-06-11
About the CTA: TRAN – February 27, 2024
Standing Committee on Transport, Infrastructure and Communities (TRAN) – February 27, 2024: Meeting Details Previous page Table of contents Next page On this page Evolution of CTA's Accessibility Mandate Accessibility at the CTA CTA's Internal Services Evolution of CTA's...
Web page | 2024-06-11
Other background information: TRAN – February 27, 2024
Standing Committee on Transport, Infrastructure and Communities (TRAN) – February 27, 2024: Meeting Details Previous page Table of contents On this page CTA International strategy Resolution of mobility aid issues PWDs remaining in their wheelchair during a flight Folding...
Web page | 2024-06-11
Compliance monitoring and enforcement - Guidance and resources
Compliance Agreements: Guidance for Federal Transportation Service Providers Summary This document explains the Canadian Transportation Agency's (CTA) policy and procedures to enter into compliance agreements with federal transportation service providers (TSPs). This guide should be read in...
Web page | 2025-05-14
Summary of discussions about accessibility of small transportation service providers in remote, rural and northern communities
Read the PDF (307 KB) Read the DOCX (289 KB) Introduction The Canadian Transportation Agency (CTA) is considering extending elements of the existing Accessible Transportation for Persons with Disabilities Regulations (ATPDR) to small Transportation Service Providers (STSPs) in a...
Web page | 2024-07-26
Statistics 2023-2024
On this page An efficient transportation system for Canada Air Rail Marine Consumer protection for air travellers New complaints and backlog of complaints at year end Complaints processed Number of complaints per 100 flights Number of complaints...
Web page | 2024-07-29
Air travel complaints per 100 flights – by airline – April 2023 to June 2024
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-08-01
Questions and answers - Air travel complaints fee proposal
What's changed? Amendments to the Canada Transportation Act on June 23, 2023, established that airlines must pay a charge for the Canadian Transportation Agency (CTA) to recover a portion of the costs for processing an eligible air travel complaint. What is a fee proposal? When consulting with...
Web page | 2024-09-18
Air travel complaints per 100 flights – by airline – July 2023 to September 2024
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-10-30
Administrative Burden Baseline Count and Annual Updates (2024)
In its Red Tape Reduction Action Plan, the Government committed to build on the efforts of the Paperwork Burden Reduction Initiative by requiring departments and agencies, through the Administrative Burden Baseline, to provide a count of the requirements in federal regulations that impose an...
Web page | 2024-11-04

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