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Compliance monitoring and enforcement - Guidance and resources
Compliance Agreements: Guidance for Federal Transportation Service Providers Summary This document explains the Canadian Transportation Agency's (CTA) policy and procedures to enter into compliance agreements with federal transportation service providers (TSPs). This guide should be read in...
Web page | 2025-05-14
Summary of discussions about accessibility of small transportation service providers in remote, rural and northern communities
Read the PDF (307 KB) Read the DOCX (289 KB) Introduction The Canadian Transportation Agency (CTA) is considering extending elements of the existing Accessible Transportation for Persons with Disabilities Regulations (ATPDR) to small Transportation Service Providers (STSPs) in a...
Web page | 2024-07-26
Statistics 2023-2024
On this page An efficient transportation system for Canada Air Rail Marine Consumer protection for air travellers New complaints and backlog of complaints at year end Complaints processed Number of complaints per 100 flights Number of complaints...
Web page | 2024-07-29
Air travel complaints per 100 flights – by airline – April 2023 to June 2024
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-08-01
Airline labour disruptions – what passengers should know
Labour Disruptions The Air Passenger Protection Regulations include obligations for airlines in the event of flight disruptions and cancellations. Obligations A labour disruption within an airline, or within an essential service provider such as an airport or an air navigation service provider,...
Web page | 2024-09-04
Questions and answers - Air travel complaints fee proposal
What's changed? Amendments to the Canada Transportation Act on June 23, 2023, established that airlines must pay a charge for the Canadian Transportation Agency (CTA) to recover a portion of the costs for processing an eligible air travel complaint. What is a fee proposal? When consulting with...
Web page | 2024-09-18
Air travel complaints per 100 flights – by airline – July 2023 to September 2024
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-10-30
Administrative Burden Baseline Count and Annual Updates (2024)
In its Red Tape Reduction Action Plan, the Government committed to build on the efforts of the Paperwork Burden Reduction Initiative by requiring departments and agencies, through the Administrative Burden Baseline, to provide a count of the requirements in federal regulations that impose an...
Web page | 2024-11-04
Departmental results report 2023–24: United Nations 2030 Agenda for sustainable development and the sustainable development goals
Canadian Transportation Agency As part of our ongoing commitment to sustainable development, the Agency is dedicated to contributing to the Government of Canada’s sustainable development goals and targets. The Agency efforts are described in the Agency's 2023-27 Departmental Sustainable...
Web page | 2024-11-08
Departmental results report 2023–24: Response to parliamentary committees and external audits
Response to parliamentary committees There were no parliamentary committee reports in 2023–24 requiring a response. Response to audits conducted by the Office of the Auditor General of Canada (including audits conducted by the Commissioner of the Environment and Sustainable Development) List of...
Web page | 2024-11-08

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