Statistics 2022-2023

Table of contents

Overview

Total rulings by Members

Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system.

As objective and impartial quasi-judicial decision-makers, the Members abide by a Code of Conduct.

Note: Sometimes a single ruling is made that covers multiple cases. As well, some cases may result in multiple types of rulings.

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Orders 235 184 295 182 230
Decisions 148 154 104 98 57
Determinations 226 184Footnote 1 216 238 266
Permits 846 789 396 657 503
Final letter decisions 7 5 15 12 20
Interim decisions 61 78 92 105 114
Total 1523 1380 1118 1292 1190

Disputes processed by the Agency

The Canadian Transportation Agency (CTA) keeps the national transportation system running efficiently and smoothly in the interests of all Canadians – those who work and invest in it, the producers, shippers, travellers and businesses who rely on it, and the communities where it operates – and the prosperity and social fabric of the country as a whole. One way the Agency implements this mandate is by helping resolve disputes by using a range of approaches from relatively informal facilitation and mediation to more formal arbitration and adjudication.

Disputes processed by all methods

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Facilitation 6751 3875 7582 7743 4548
Mediation 109 241 259 188 181
Adjudication 137 165Footnote 1 105 128 76
Arbitration 4 2 3 2 5
Airline financial package 354 7575 - - -
Inquiry 502 47 0 568 -
Determined to be outside of the Agency's mandate 273 378 740 446 559
Other (includes other types of case closures, e.g. withdrawn, declined) 3085 3167 1778 298 612
Total 11215 15436 10467 9373 5839

Disputes processed by facilitation

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Accessibility See Accessibility note 17 105 95 72
Air 6728 3825 7444 7630 4461
Marine 0 0 0 0 0
Rail 23 33 33 18 15
Total 6751 3875 7582 7743 4548

Disputes processed by mediation

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Accessibility See Accessibility note 79 54 33 14
Air 92 148 184 113 160
Marine 0 0 1 1 0
Rail 17 14 20 41 7
Total 109 241 259 188 181

Disputes processed by adjudication

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Accessibility See Accessibility note 19 15 26 12
Air 124 138Footnote 1 81 88 47
Marine 3 1 4 4 8
Rail 10 7 5 10 9
Total 137 151 105 128 76

Disputes processed by arbitration

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Accessibility See Accessibility note 0 0 0 0
Air 0 0 0 0 0
Marine 0 0 0 0 0
Rail 4 2 3 2 5
Total 4 2 3 2 5

Accessibility Note: Starting in 2022-2023, the Agency has adopted a new methodology for resolving and recording accessibility complaints. This will establish a new baseline for these types of complaints. More information can be found in the Accessibility section.

Fostering compliance

The CTA is committed to ensuring effective monitoring and enforcement of industry compliance with legislative and regulatory provisions, which is in the interests of travellers, shippers, and transportation companies that follow the rules and should not face unfair competition from those that don't. Agency enforcement officers conduct periodic inspections and targeted investigations to verify that service providers comply with the Canada Transportation Act, the Air Transportation Regulations and the Personnel Training for the Assistance of Persons with Disabilities Regulations, among the list of Acts and regulations for which we have primary, shared and\or sole responsibilities.

Agency officers also regularly verify that any person or corporation that advertises air fares complies with all-inclusive air price advertising regulations.

Inspections and investigations

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Carrier inspections 16 41 7 15 86
Facility inspections 43 1 0 8 22
Carrier monitoring at terminals 77 0 2 81 n/a
Targeted verifications of suspected non-compliance 44 205 n/a 63 26
Website monitoring 26 34 109 40 n/a
Targeted investigations 79 41 23 27 53
Total 285 322 141 234 187

Contraventions

Enforcement officers can issue fines (administrative monetary penalties) for contraventions of certain provisions in the following legislation and regulations:

Enforcement officers consider whether to take action in every case where Members find a contravention of these provisions. Fines can reach $5,000 per offence for individuals and $25,000 for corporations, depending on the type of penalty and contravention. In addition, some specific rail-related violations can reach up to $100,000 per offence.

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
1. Notice of violation - with Administrative Monetary Penalty 33 11 8 14 16
2. Notice of violation - with a warning 0 0 2 0 n/a
Total number of violations found in 1 and 2 above 643 831 19 176 79
3. Cautionary notices 9 56 49 7 n/a
Total number of potential violations found in 3 above 16 265 162 12 n/a
Total amount of penalties $725,380 $253,975 $54,500 $780,000 $185,000

Notes:

  • Notice of Violation with warning: This is a power under the Canada Transportation Act, as amended by the Act to Ensure a Barrier-Free Canada (Accessible Canada Act).
  • The numbers related to the following categories - "Notice of Violation - with Administrative Monetary Penalty"; "Total number of violations found"; and "Total amount of Administrative Monetary Penalties" - are subject to change where Notices of Violation or specific violations are withdrawn or reversed by the Transportation Appeal Tribunal of Canada.

Number and outcome of air travel complaints

New complaints and complaints carried over

The Canadian Transportation Agency can help resolve complaints about air travel within, to and from Canada. The role of the CTA is to make sure that the airline has applied the terms and conditions set out in the passengers contract with the airline – and that both the passenger and the airline have met their end of the bargain. The Agency can also handle more complex cases where a passenger feels that the airline's contract is unclear, unjust, unreasonable or discriminatory. Some common issues the CTA can help with: flight delays, cancellations, missed connections, schedule changes; lost, damaged or delayed baggage; getting bumped due to overbooking.

Note: These statistics only include complaints that were submitted to the Agency – they do not reflect the total number of air travel complaints against air carriers. Many travellers resolve their complaints directly with the carrier.

New complaints and complaints carried over

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Carry-over from previous reporting period 13409 16515 13467 3218 1384
New complaints 42068 12158 13275 19392 7650
Total 55477 28673 26742 22610 9034

Complaints processed by method

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Facilitation 6728 3825 7444 7630 4461
Mediation 92 148 184 113 160
Adjudication 124 124 81 88 47
Airline financial aid package 354 7575 - - -
Inquiry 502 47 0 568 -
Determined to be outside of the Agency's mandate 273 378 740 446 559
Other (includes other types of case closures, e.g. withdrawn, declined) 3085 3167 1778 298 612
Total 11158 15264 10227 9143 5839

Notes:

  1. Complaints against more than one carrier are counted for each carrier involved in the dispute resolution process. Complaints against an air carrier include complaints that were made against that carrier's subsidiaries and affiliates. For example, Air Canada includes complaints against Jazz Aviation, Sky Regional, Air Georgian, etc.
  2. Airline financial aid package: Complaints the CTA received about refunds, for flights cancelled due to the pandemic, and were closed as a result of the Government of Canada providing airlines with a financial aid package.
  3. Inquiry: 2021-2022 and 2022-2023 - APPR inquiry; 2019-2020 - Sunwing inquiry; 2017-2018 - Air Transat inquiry.
  4. Other: includes carriers that:
    • only have 1-2 complaints against them; and/or
    • ceased operations in the previous reporting periods.

Number of complaints in progress at year-end (March 31)

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Complaints in progress at year-end (backlog) 44319 13409 16515 13467 3218

Number of complaints per 100 flights operated by Canadian airlines

Air travel complaints per 100 flights – by airline: This dashboard provides Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the CTA per 100 flights operated by Canadian and foreign airlines.

Context

  • The tables include airlines with an average of one or more complaints per 100 flights to/from/within Canada submitted to the Agency during one of the quarterly periods. Airlines that did not meet this criteria or that did not operate at least 100 flights over the reporting periods are not included on the list.
  • The complaint data is based on the information submitted by passengers and may not have been reviewed by the Agency at the time of publishing.
  • Complaints are submitted to the Agency after the passenger has attempted to resolve the issue directly with the airline. Airlines have 30 days to respond to the passenger.
  • The data is based on the number of flights by airline and does not reflect the number of passengers per flight or the size of the aircraft.
  • The data used is based on all of the air travel complaints submitted to the Agency; the numbers do not imply whether or not an airline actually met its regulatory requirements.
  • Most complaints (98%) are resolved informally through facilitation or mediation; other complaints move to a formal adjudication process.
  • Airlines identified in the complaint may change based on the information supplied by the passenger and the airline during the complaint review process.
  • Complaints related to accessibility are not included in these tables.
Airline Average (April 1, 2022 – March 31, 2023)
Air Canada 4.3
Air Transat A.T. Inc. 3.3
Flair Airlines Ltd. 15.3
Lynx Air 5.4
Sunwing Airlines Inc. 13.8
Swoop Inc. 13.2
Westjet 6.6

Number of complaints per 100 flights operated by foreign airlines

Airline Average (April 1, 2022 – March 31, 2023)
Aer Lingus Limited 2.8
Aeroméxico – Aerovias de Mexico S.A. de C.V. 2.7
Air Algérie – EPE SPA Air Algérie 4.9
Air France – Société Air France 8.6
Air India Limited 13.9
Air New Zealand Limited 1.0
ALIA – The Royal Jordanian Airline plc 0.5
All Nippon Airways Co., Ltd. 2.7
American Airlines, Inc. 1.1
Austrian Airlines, AG 1.9
Avianca – Aerovias del Continente Americano S.A. 2.4
Azores Airlines (Sata Internacional) – Serviços e Transportes Aéreos, S.A. 3.3
British Airways Plc 5.4
Caribbean Airlines Limited 1.0
Cathay Pacific Airways Limited 3.7
China Airlines Limited 0.3
Condor Flugdienst GmbH 2.2
Copa Airlines – Compañia Panameña de Aviacion, S.A. 5.6
Delta Air Lines 0.7
Egyptair 11.2
Emirates 6.3
Ethiopian Airlines Enterprise 7.4
Etihad Airways P.J.S.C. 14.6
Eva Airways Corporation 1.4
Icelandair 1.3
Japan Airlines 1.8
K.L.M. Royal Dutch Airlines – Koninklijke Luchtvaart Maatschappij, N.V. 6.1
LOT Polish Airlines SA – Polskie Linie Lotnicze LOT SA 4.0
Lufthansa German Airlines – Deutsche Lufthansa Aktiengesellschaft 37.6
Pakistan International Airlines Corporation 4.3
Philippine Airlines, Inc. 4.3
Qatar Airways (Q.C.S.C.) 24.5
Royal Air Maroc – Compagnie Nationale Royal Air Maroc 21.2
Swiss International 7.5
TAP Air Portugal – Transportes Aéreos Portugueses, S.A. 13.7
Turkish Airlines Inc. – Türk Hava Yollari Anonim Ortakligi 16.1
United Airlines 0.7

Source: The complaints data is compiled by the CTA. The number of flights operated per airline during the time period is provided by a third party (Cirium).

Number of complaints processed (by carrier)

Number of complaints processed against Canadian carriers

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Air Canada 2502 3245 3481 3055 1997
Air Transat 261 1483 448 417 302
WestJet 2060 3288 1101 975 369
Sunwing 661 884 768 1160 252
Porter Airlines 35 80 50 72 114
Flair 368 239 129 476 225
Swoop 352 - - - -
Other 33 716 383 438 97
Total 6272 9935 6360 6593 3356

Number of complaints processed against U.S. carriers

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
United 105 96 163 111 79
American Airlines 107 46 98 88 46
Delta 35 34 66 74 31
Other 1 16 17 9 6
Total 248 192 344 282 162

Number of complaints processed against European carriers

.
  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Lufthansa 67 123 65 110 77
Air France 37 82 46 60 54
British Airways 13 55 24 31 34
KLM 25 66 36 43 29
Other 161 351 160 298 278
Total 303 677 340 565 485

Number of complaints processed resolved against other foreign carriers

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Royal Air Maroc 79 111 72 127 83
Turkish Airlines 39 77 49 64 44
China Eastern 6 1 21 24 23
Etihad Airways 25 33 16 40 24
Air India 87 104 53 21 8
Cathay Pacific 1 25 29 34 8
Other 238 517 422 558 379
Total 475 868 665 1026 665

Issues raised in air travel complaints

The Agency is required by the Canada Transportation Act to provide an overview of all air travel complaints it processes – even if it's not an issue the Agency can help with. These issues are reported separately. 

Complaints often involve more than one issue. That's why the total number of issues is greater than the number of complaints.

Learn more about the types of complaints the Agency can and cannot handle.

Issues – all carriers

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Flight disruptions 21059 14667 9551 7770 4145
Baggage 1516 877 1585 2398 2023
Issues outside the Agency's jurisdiction 1813 1823 1193 4394 2720
Ticketing 2753 10787 298 578 734
Refusal to transport 306 606 517 682 464
Reservations 600 3879 680 605 337
Denied boarding 138 208 252 267 152
Communications 27 60 1364 1339 n/a
Standards of treatment 86 486 1536 1864 n/a
Fares (included in "Other" since FY 2019-2020) 67 88 n/a n/a 86
Other 32 306 309 423 25
Total 28397 33787 17285 20320 10686

Issues within the Agency's jurisdiction – major Canadian carriers (2022-2023)

  Air Canada WestJet Sunwing Airlines Inc. Flair Airlines Ltd.  Swoop Inc. Air Transat A.T. Inc Porter Airlines Inc. Other
Baggage 753 248 43 50 42 62 9 19
Denied boarding 61 13 4 5 2 2 4 2
Flight disruptions 7,964 6,835 2,094 974 797 545 74 89
Refusal to transport 109 38 7 19 16 8 1 2
Reservations 144 169 23 23 39 19 4 1
Ticketing 607 666 76 152 236 79 18 17
Other 743 455 183 123 86 52 5 9
Total 10381 8424 2430 1346 1218 767 115 139

Note:

  • The increase in the "other" category is due primarily to the addition of certain complaint issues to that category (e.g., standards of treatment) in anticipation of the coming into force of the Air Passenger Protection Regulations. Complaint issue categories will be further expanded in next year's report.
Previous statistics on issues raised in complaints – major Canadian air carriers

 

Issues within the Agency's jurisdiction – major Canadian carriers (2021-2022)

  Air Canada Air Transat Porter Sunwing WestJet Other
Baggage 338 28 0 21 107 116
Denied boarding 94 5 0 3 41 5
Flight disruptions 4967 1010 70 1616 4037 1185
Refusal to transport 230 21 1 4 59 68
Reservations 1039 622 38 244 1078 307
Ticketing 2756 1426 86 580 3198 951
Other 903 158 13 179 617 315
Total 10327 3270 208 2647 9137 2947

Issues within the Agency's jurisdiction – major Canadian carriers (2020-2021)

  Air Canada Air Transat Porter Sunwing WestJet Other
Baggage 92 34 11 132 187 110
Denied boarding 174 4 4 0 22 2
Flight disruptions 4803 528 44 920 1391 593
Refusal to transport 208 17 12 10 72 32
Reservations 267 38 6 33 148 34
Ticketing 129 3 1 5 40 18
Other 2427 269 35 363 711 355
Total 8100 893 113 1463 2571 1144

Note:

  • The increase in the "other" category is due primarily to the addition of certain complaint issues to that category (e.g., standards of treatment) in anticipation of the coming into force of the Air Passenger Protection Regulations. Complaint issue categories will be further expanded in next year's report.

Issues within the Agency's jurisdiction – major Canadian carriers (2019-2020)

  Air Canada Air Transat Porter Sunwing WestJet Other
Baggage 866 70 10 291 151 159
Denied boarding 142 4 1 4 27 8
Flight disruptions 2633 352 60 1383 882 741
Refusal to transport 214 34 9 8 98 88
Reservations 239 24 3 34 72 50
Ticketing 423 37 14 29 180 191
Other 1410 224 40 750 537 488
Total 5927 745 137 2497 1947 1725

Note:

  • The increase in the "other" category is due primarily to the addition of certain complaint issues to that category (e.g., standards of treatment) in anticipation of the coming into force of the Air Passenger Protection Regulations. Complaint issue categories will be further expanded in next year's report.

Issues within the Agency's jurisdiction – major Canadian carriers (2018-2019)

  Air Canada Air Transat Porter Sunwing WestJet Other
Baggage 993 82 16 100 96 123
Denied boarding 97 5 3 1 6 3
Flight disruptions 1907 261 139 266 388 198
Refusal to transport 167 42 8 9 33 30
Reservations 158 24 3 13 21 23
Ticketing 324 30 17 9 55 77
Other 1202 137 86 127 235 222
Total 4848 581 272 525 834 676

Note:

  • The increase in the "other" category is due primarily to the addition of certain complaint issues to that category (e.g., standards of treatment) in anticipation of the coming into force of the Air Passenger Protection Regulations. Complaint issue categories will be further expanded in next year's report.

 

Accessibility

Accessibility Note: Starting in 2022-2023, the Agency has adopted a new methodology for resolving and recording accessibility complaints

Accessibility complaints by dispute resolution method

Resolution method 2022-2023
Facilitation 0
Mediation 126
Adjudication 12

Accessibility complaints by mode

Mode 2022-2023
Air 137
Rail 0
Marine 0
Bus 1

Accessible Canada Act (ACA) Reporting

2(a) Reporting to Parliament (Amendments to subsection 42(2) of the CTA)

Requirements for Agency's annual reporting 2022-2023 2021-2022 2020-2021
# of inspections conducted to verify compliance and prevent non-compliance 52 2 1
# of orders made under section 181.2 0 0 0
# of orders, in writing, made under sections 26, 60 to 62 0 0 0
# of notices of violation issued under section 180 4 1 3
# of inquiries made under any of the sections 172, 172.1 and 172.3 12 19 11

Other statistics

Air carriers holding Agency licences

The Agency is the aeronautical authority for Canada that issues licences to operate publicly available air services. The Agency issues licences to operate domestic air services to Canadian applicants. It also issues licences to operate scheduled and non-scheduled international services to and from Canada.

Note: the number of licences is the total on March 31 (the end of the fiscal year).

Licensed air carriers 

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Canadian 532 545 558 559 578
U.S. 530 568 570 584 590
Other 289 274 266 246 234
Total 1351 1387 1394 1389 1402

Classification of licences held by Canadian air carriers (2022-2023)

  Small aircraft Medium aircraft Large aircraft All cargo Total
Domestic 513 20 18 39 590
Non-scheduled international 228 18 18 25 289
Scheduled international 6 36 223 111 376
Previous statistics on licences held by Canadian air carriers

Types of licences held by Canadian air carriers (2021-2022)

  Small aircraft Medium aircraft Large aircraft All cargo Total
Domestic 529 22 14 38 603
Non-scheduled international 236 20 15 24 295
Scheduled international 8 37 181 106 332
Total 773 79 210 168 1230

Types of licences held by Canadian air carriers (2020-2021)

  Small aircraft Medium aircraft Large aircraft All cargo Total
Domestic 543 22 15 38 618
Non-scheduled international 240 19 15 25 299
Scheduled international 9 37 177 106 329
Total 792 78 207 169 1246

Types of licences held by Canadian air carriers (2019-2020)

  Small aircraft Medium aircraft Large aircraft All cargo Total
Domestic 546 22 15 38 621
Non-scheduled international 236 19 15 27 297
Scheduled international 10 42 171 103 326
Total 792 83 201 168 1244

Types of licences held by Canadian air carriers (2018-2019)

  Small aircraft Medium aircraft Large aircraft All cargo Total
Domestic 566 23 15 41 645
Non-scheduled international 246 20 15 29 310
Scheduled international 10 41 167 101 319
Total 822 84 197 171 1274

Types of licences held by Canadian, U.S. and other foreign air carriers (2022-2023)

  Canadian U.S. Other Total
Domestic 532 0 0 532
Non-scheduled international 248 526 244 1018
Scheduled international 241 40 123 404
Total 1021 566 367 1954
Previous statistics on licences held by U.S. and other foreign carriers

Types of licences held by U.S. and other foreign air carriers (2021-2022)

  U.S. Other
Non-scheduled international 563 230
Scheduled international 41 123
Total 604 353

Types of licences held by U.S. and other foreign air carriers (2020-2021)

  U.S. Other
Non-scheduled international 565 222
Scheduled international 41 119
Total 606 341

Types of licences held by U.S. and other foreign air carriers (2019-2020)

  U.S. Other
Non-scheduled international 577 194
Scheduled international 42 115
Total 619 309

Types of licences held by U.S. and other foreign air carriers (2018-2019)

  U.S. Other
Non-scheduled international 584 183
Scheduled international 42 112
Total 626 295

Air licensing activities

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
New licences 122 64 94 79 90
New licences - Canadian 65 35 49 - -
New licences - Foreign 57 29 45 - -
Amendment of licences initiated by the applicant 68 65 33 52 40
Amendment of licences initiated by the Agency 1 47 9 9 1
Suspensions initiated by the applicant 30 42 56 30 36
Suspensions initiated by the Agency 234 511 408 181 155
Exemptions/rulings 10 12 13 50 123
Reinstatements 164 162 171 94 96
Cancellations 70 51 52 84 84
Code share authorities 21 19 16 27 23
Wet lease authorities 16 4 6 39 23
Total 858 977 858 579 671

Air charter permits

An international charter air service is a non-scheduled international service operated under a contractual arrangement between an air carrier and a charterer. Carriers holding a licence for a non-scheduled international service must get an Agency program permit or authorization to operate Canadian-originating charter flights to any foreign country. The permit and authorization processes ensure that air carriers operating international charter flights comply with Air Transportation Regulations.

Number of permits issued

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Passenger non-resaleable entity charters 765 545 270 465 308
Cargo non-resaleable entity charters 52 231 124 127 150
Passengers resaleable 29 16 1 65 51
Total 846 792 395 657 509

Other air charter permit activities

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Exemptions granted to the charter regulations 917 898 460 910 849
Amendments to charter permits 21 37 9 37 8

Air charter permits and notifications

Note: As of July 1, 2019, the Air Transportation Regulations (ATR) were amended. They needed updating to reflect market realities. The ATR’s charter types and the provisions regarding Canadian-originating charters, foreign-originating charters and permit and notification filing did not reflect the current practices and business models in this area. The amendments removed obsolete terms and consolidated the number of charter types from eight to four, based on whether they are for resaleable or non-resaleable passenger transportation originating in Canada, passenger transportation originating in a foreign country or goods transportation.

The new way to present data on charter operations is more reflective of the business realities. Foreign and Transborder (Canada – US) charter operations have to follow the same requirement from the ATR. As such the data won't point out Transborder any longer.

Permits, notifications, and exemptions

  2022-2023 2021-2022 2020-2021 2019-2020
Permits - Approved by the Agency 846 792 395 657
Passenger non-resaleable 359 246 146 230
Passenger resaleable 29 16 1 65
Passenger foreign origin 406 299 124 235
Cargo 52 231 124 127
Notifications processed by Agency Staff 3315 3130 1521 1524
Passenger non-resaleable 1683 1433 566 738
Passenger foreign origin 1316 1345 458 539
Cargo 316 352 497 247
Exempted to apply for permit in advance 3 10 2 33
Ambulance 3 10 2 23
Cargo 0 0 0 10

Note: As of April 1, 2014, the Agency has granted certain carriers with an exemption to operate last-minute air ambulance and entity cargo charter flights following the Agency's elimination of its after-hour service. These flights were processed using this new approach and would have ordinarily been captured under air charter permits issued.

Railway infrastructure and construction

The Agency approves specific railway line construction projects. If a railway company intends to construct a railway line, it must file an application with the Agency under section 98 of the Canada Transportation Act for approval.

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Railway crossing agreements filed 14 13 2 6 25
Approvals - railway line locations and construction of railway crossings 0 1 2 2 0
Notices of railway discontinuance received 2 2 1 0 6
Net salvage value determinations 1 0 0 0 0
New, modified or cancelled certificates of fitness 1 1 33 6 4
Rail help line calls 94 239 143 146 -

Note:

  • A comprehensive process review resulted in a temporary decline in agreements filed with the Agency in 2014-2015.
  • Includes net salvage value estimates performed by staff under contract with clients.

Marine coasting trade applications

Coasting trade licences are issued by the Minister of Public Safety to Canadian residents who have applied for permission to bring a foreign-flagged vessel into Canadian waters to perform a service or activity over a specified period of time. You must simultaneously apply to the Agency and the Canada Border Services Agency to obtain a licence.

The Agency determines whether there are suitable Canadian ships available to carry out the activity described in the application. If the proposed activity involves the carriage of passengers, the Agency determines if there is an adequate marine service using Canadian vessels.

The Canada Border Services Agency cannot license anyone to use a foreign-registered ship until the Agency issues its determination.

A coasting trade licence is issued when there are no suitable Canadian vessels available to perform the service or activity.

Applications processed

  2022-2023 2021-2022 2020-2021 2019-2020 2018-2019
Approved 39 39 29 61 73
Denied 0 1 5 3 8
Withdrawn 0 5 2 1 5
Other 1        
Total 40 46 36 65 86
Total contested 3 10 9 4 9
Total uncontested 37 36 27 61 77
Date modified: