Notices of Violations issued by CTA's enforcement officers
Statistics
| 2026-2027 (year to date) | 2025-2026 | 2024-2025 | 2023-2024 | 2022-2023 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 3 | 37 | 52 | 74 | 33 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | |
| Total amount of Administrative Monetary Penalties Note 1 | $87,400 | $1,429,350 | $1,586,610 | $1,233,430 | $725,380 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
Download all notices | Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Air Saint-Pierre, S.A. |
(A) On or about August 4, 2023, Air Saint-Pierre, S.A. advertised the price of an air service on the website airsaintpierre.com without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). |
2023-09-22 |
Monetary penalty $2,750 |
| Türk Hava Yollari Anonim Ortakligi (Turkish Airlines Inc.) |
(A) On or about August 3, 2023, Türk Hava Yollari Anonim Ortakligi made reference to an air transportation charge in an advertisement on the website www.turkishairlines.com without setting out the charge under the heading "Air Transportation Charges", thereby contravening subsection 28(3) of the Air Passenger Protection Regulations (APPR). |
2023-09-22 |
Monetary penalty $500 |
| Air Liaison Inc. |
(A) On or about August 4, 2023, Air Liaison Inc. advertised the price of an air service on the website airliaison.ca without including the total price or range of total prices for optional incidental services for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the Air Passenger Protection Regulations (APPR). |
2023-09-22 |
Monetary penalty $550 |
| Victoria Airport Authority |
(1) On or about July 5, 2023, the Victoria Airport Authority failed to identify by tactile and Braille signage a designated area for service dogs to relieve themselves located outside the terminal across the road from Departures, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (2) On or about July 5, 2023, the Victoria Airport Authority failed to have signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located outside the terminal across the road from Departures, thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-09-18 |
Monetary penalty $19,000 |
| LATAM Airlines Group S.A. |
(A) On or about August 9, 2023, LATAM Airlines Group S.A. advertised the price of an air service on their website (www.latamairlines.com/ca/en) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). |
2023-09-12 |
Monetary penalty $2,500 |
| Pakistan International Airlines Corporation |
(A) On or about August 14, 2023, Pakistan International Airlines Corporation, advertised the price of an air service on the website www.piac.com.pk without setting out all third party charges under the heading "Taxes, Fees and Charges" thereby contravening subsection 28(2) of the Air Passenger Protection Regulations (APPR). |
2023-09-12 |
Monetary penalty $500 |
| WestJet |
(A) On or about June 14, 2023, at Calgary International Airport (YYC), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS187, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations (APPR). |
2023-09-06 |
Monetary penalty $9,000 |
| Halifax Airport Authority |
Note: Subject to a Compliance agreement (1) On or about March 14, 2023, the Halifax International Airport Authority failed to identify by tactile signage, the designated area for service dogs to relieve themselves located in the area outside of the terminal, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (2) On or about March 14, 2023, Halifax International Airport Authority failed to identify by tactile signage, the designated area for service dogs to relieve themselves located near Gate 15 in the restricted area, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). Compliance agreementAfter a request by the Halifax International Airport Authority, the Agency has agreed to enter into a compliance agreement pursuant to subsection 180.62(1) of the Canada Transportation Act. Date of the agreement: May 24, 2024 Notice of ComplianceThe Halifax International Airport Authority was served with a Notice of Compliance pursuant to 180.62(3) of the Canada Transportation Act as the Agency is satisfied that the Halifax International Airport Authority has complied with the Agreement entered into. Consequently, no further proceedings under Part VI of the Canada Transportation Act shall be taken against the Halifax International Airport Authority with respect to the contravention. Date of Notice of Compliance: August 29, 2024 |
2023-08-30 |
Monetary penalty $14,000 |
| Etihad Airways P.J.S.C. |
(A) On or about July 17, 2023, Etihad Airways P.J.S.C. made a reference to an air transportation charge in an advertisement on the website www.etihad.com/en-ca/ without setting the charge out under the heading "Air Transportation Charges", thereby contravening subsection 28(3) of the Air Passenger Protection Regulations (APPR). |
2023-08-30 |
Monetary penalty $500 |
| Aerolineas Argentinas Sociedad Anonima |
(A) On or about May 17, 2023, Aerovias del Continente Americano S.A. advertised the price of an air service on their website (www.aerolineas.com.ar/) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. |
2023-08-25 |
Monetary penalty $2,500 |