Notices of Violations issued by CTA's enforcement officers

(1) On or about September 8, 2024, Porter Airlines (Canada) Limited, at Toronto Pearson International Airport, failed to accept a service dog for transportation and permit the animal to accompany the person on board, on the request of a person with a disability thereby contravening subsection 51(1) of the Accessible Transportation for Persons with Disabilities Regulations.

(2) On or about September 8, 2024, Porter Airlines (Canada) Limited, failed to provide to a person with a disability on flight PD403, any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog, if because of the size of the service dog, the passenger seat of the person with a disability does not provide sufficient floor space for the service dog to lie down at the person’s feet in a manner that ensures the safety and well-being of the dog and the person, thereby contravening subsection 51(4) of the Accessible Transportation for Persons with Disabilities Regulations.

(3) On or about September 8, 2024, Porter Airlines (Canada) Limited, at Toronto Pearson International Airport, refused to transport a person with a disability on flight PD403, and did not show that transporting the person would impose an undue hardship on it, thereby contravening subsection 60(1) of the Accessible Transportation for Persons with Disabilities Regulations.

(A) On or about June 27, 2024, at Halifax Stanfield International Airport (CYHZ), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC361, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.

(B) On or about June 27, 2024, Air Canada failed to provide passengers affected by the delay of flight AC361 scheduled to depart on June 27, 2024, the reason for the delay using the available communication method for which they had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations.

(A) On or about February 3, 2025, China Southern Airlines Company Limited carrying on business as China Southern Airlines, China Southern advertised the price of an air service on their Facebook page without indicating whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations.

(B) On or about December 9, 2024, China Southern Airlines Company Limited carrying on business as China Southern Airlines, China Southern made reference to an air transportation charge in an advertisement on the website www.csair.com/ca/en/ but did not set the charge out under the heading “Air Transportation Charges”, thereby contravening subsection 28(3) of the Air Passenger Protection Regulations.

(C) On or about December 9, 2024, China Southern Airlines Company Limited carrying on business as China Southern Airlines, China Southern provided information in an advertisement on the website www.csair.com/ca/en/ that could interfere with the ability of anyone to readily determine the total price that must be paid for any optional incidental service, thereby contravening section 29 of the Air Passenger Protection Regulations.

(A) On or about October 2, 2024, Flair Airlines Ltd. failed to make available, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR.

(B) On or about October 2, 2024, Flair Airlines Ltd. failed to provide, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.