The Canadian Transportation Agency issues administrative monetary penalties to American Airlines for violations of the Air Passenger Protection Regulations

September 28, 2023 – Gatineau, QC – Canadian Transportation Agency

Enforcement officers of the Canadian Transportation Agency (CTA) have issued administrative monetary penalties totaling $64,500 ($51,000 and $13,500) against American Airlines for various violations of the Air Passenger Protection Regulations (APPR) related to its obligations around flight delays and cancellations.

These penalties are for incidents that occurred in March 2023 and July 2023.

On March 12, 2023, American Airlines failed to provide passengers affected by a delay and subsequent cancellation with the proper information regarding compensation, assistance, and recourse available as required by the APPR. Further, American Airlines failed to provide passengers with food and drink in reasonable quantities, and to offer several passengers hotel accommodation for passengers required to wait overnight.

On July 11, 2023, and on July 24, 2023, American Airlines failed to provide passengers affected by a delay with the reason for the delay, using the available communication method for which the passenger had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities.

Contraventions relate to paragraphs 13(1)(b), 13(1)(c), 13(1)(d), 14(1)(a),and subsections 13(5), and 14(2) of the APPR.

American Airlines will have 30 days to appeal the penalties to the Transportation Appeals Tribunal of Canada.