Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 167 decisions.
[1] Kathy Elder, who has post-traumatic trigeminal neuropathy and complex regional pain syndrome, filed an application with the Canadian Transportation Agency (Agency) against Swoop alleging that she faced a barrier to her mobility when Swoop refused to transport her for medical reasons on her...
161-AT-A-2023 | Decision | 2023-12-18
Summary
[1] Hunter Troup filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s refusal to accept her dog for travel between Canada and Cuba.
[2] Ms. Troup states that she needed to travel to Cuba in July 2019 and called Air Canada’s...
160-AT-A-2023 | Decision | 2023-12-12
[1] Panorama filed an application with the Canadian Transportation Agency (Agency) to rescind Order 2023-A-S-246 (Order), issued on October 3, 2023.
[2] In the Order, the Agency suspended Panorama’s licences 000184 and 000185 (licences) due to the fact that Panorama had ceased to...
159-A-2023 | Decision | 2023-12-05
[1] On January 31, 2020, Babatunde Adesipo purchased a round-trip ticket to travel with WestJet from Toronto, Ontario, to London, United Kingdom, departing on March 8, 2020, and returning on March 16, 2020.
[2] On March 7, 2020, Mr. Adesipo cancelled his ticket due to safety concerns...
158-C-A-2023 | Decision | 2023-11-30
[1] On March 15, 2020, Timothy Sadai purchased one-way tickets for the applicants to travel from Hamilton, Ontario, to Abbotsford, British Columbia, on March 24, 2020, and one-way tickets to travel from Abbotsford to Hamilton on March 30, 2020.
[2] Mr. Sadai states that, due to the COVID-19...
155-C-A-2023 | Decision | 2023-11-23
[1] Drew Fraser purchased a round-trip ticket with Air Canada to travel from Moncton, New Brunswick, to Montréal, Quebec, on January 13, 2020, and return on January 29, 2020. Flight AC8905 from Moncton to Montréal, operated by Jazz Aviation LP (Jazz), was scheduled to arrive at 5:36...
156-C-A-2023 | Decision | 2023-11-23
Summary
[1] On August 24, 2022, Al-Pac filed a level of service complaint with the Canadian Transportation Agency (Agency) against CN. In its complaint, Al-Pac seeks an order requiring CN to fulfill its level of service obligations for the receiving, carrying and delivering of wood pulp (pulp)...
CONF-R-12-2023 | Decision | 2023-11-09
Summary
[1] Lara Plokhaar filed an application with the Canadian Transportation Agency (Agency) against KLM concerning KLM’s refusal to accept her ESA, a dog, for travel between Canada and the Netherlands.
[2] In May 2018, Ms. Plokhaar travelled on a KLM flight accompanied by her ESA from Toronto,...
154-AT-A-2023 | Decision | 2023-11-07
[1] Sonia Martel purchased a round-trip ticket to travel with Air Canada from Montréal, Quebec, to Lima, Peru, departing on January 18, 2020. Her outbound flight was delayed by 11 hours and 9 minutes.
[2] As set out in Decision LET-C-A-19-2023, this application was previously joined to Case 20-...
153-C-A-2023 | Decision | 2023-11-02
Summary
[1] This decision addresses whether CN has met its obligations under the settlement agreement filed by the parties in relation to the noise levels [REDACTED] at the intersection of CN’s Rivers Subdivision and Canadian Pacific Kansas City Limited’s La Rivière Spur (St. James Junction), in...
CONF-R-11-2023 | Decision | 2023-11-02