Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 41-50 of 135 decisions.
[1] James Stocks held a ticket for travel with Swoop from Abbotsford, British Columbia, to Toronto, Ontario, on June 21, 2021. At the boarding gate, he presented a driver’s license and health card, both issued by the Province of Ontario, but Swoop did not accept the identification and refused him...
108-C-A-2022 | Decision | 2022-08-25
[1] The applicants purchased round-trip tickets for a flight with the respondent from Montréal, Quebec, to Los Angeles, USA, via Toronto, Ontario, scheduled to depart on February 28, 2020. Their flight from Montréal to Toronto, Flight WS3513, was cancelled and the respondent was unable to rebook...
106-C-A-2022 | Decision | 2022-08-24
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Alitalia, claiming that Mr. Comlekcier did not receive the disability-related accommodations he requested on any of the flights on their round-trip itinerary between Toronto, Ontario, and Antalya,...
105-C-A-2022 | Decision | 2022-08-24
[1] The applicants purchased tickets for travel with the respondent from Charlottetown, Prince Edward Island, to Puerto Plata, Dominican Republic, via Toronto, Ontario, departing on November 16, 2020, at a cost of CAD 572.84. The respondent later cancelled their itinerary, without providing...
104-C-A-2022 | Decision | 2022-08-23
[1] The applicants purchased a vacation package from Sunwing Vacations, which included a round-trip ticket for travel with Sunwing Airlines from Winnipeg, Manitoba, to Holguin, Cuba, departing on January 31, 2020, and returning on February 7, 2020. The applicants’ outbound flight, Flight WG260...
103-C-A-2022 | Decision | 2022-08-22
[1] Wai Yan Cheng purchased a round-trip ticket from TAP for travel between Toronto, Ontario, and Ponta Delgada, Portugal, via Lisbon, Portugal, departing on February 13, 2020, and returning on February 20, 2020. Ms. Cheng later cancelled her reservation, claiming that it was due to the onset of...
102-C-A-2022 | Decision | 2022-08-22
[1] Irma McCracken purchased a round-trip ticket to travel with Air Canada between Sydney, Nova Scotia, and Huatulco, Mexico, via Toronto, Ontario. Ms. McCracken submits that her flight from Sydney to Toronto on December 20, 2021, was cancelled without notice. Ms. McCracken claims that she did...
101-C-A-2022 | Decision | 2022-08-17
[1] The applicant bought a code-share ticket from Lufthansa through a travel agency for a return flight from Montréal, Quebec, to Bujumbura, Burundi, via Frankfurt, Germany, and Addis Ababa, Ethiopia, departing on July 13, 2019, and returning on August 8, 2019.
[2] On July 13, 2019, at...
100-C-A-2022 | Decision | 2022-08-15
[1] The applicants purchased round-trip tickets to travel from Vancouver, British Columbia, to San Salvador, El Salvador, via Mexico City, Mexico. Melida and Jose Oviedo were scheduled to depart on May 13, 2020, and Aida Mendoza on May 17, 2020, and to return on May 26, 2020, and May 27,...
99-C-A-2022 | Decision | 2022-08-04
[1] The applicants purchased round-trip tickets from the respondent for travel from Calgary, Alberta, to Honolulu, Hawaii, via Vancouver, British Columbia, departing February 26, 2020, and returning March 7, 2020. While on their return flight to Vancouver, their 10:00 a.m. connecting flight to...
97-C-A-2022 | Decision | 2022-07-25