Agency site
Displaying 1-10 of 35 items.
... taking place. the act authorizes the agency to resolve complaints about rail noise and vibration related to construction or ... companies, see the guidelines for the resolution of complaints over railway noise and vibration . for more information about ...
Web page | 2019-07-30
Air Passenger Protection Regulations now finalized
In May 2018, the Canadian Transportation Agency (CTA) began developing Air Passenger Protection Regulations to establish airline obligations toward passengers, including minimum compensation levels and standards of treatment in different...
Consultation | 2019-07-08
... service and requires the cta to process level of service complaints in a shorter timeframe. new provisions related to arbitration ... the new, expedited timeline for resolving level of service complaints is encouraging, but many doubt its potential for success. the cta ...
Publication | 2019-03-04
Flair Airlines has cancelled service for various flights between certain Canadian and US cities. Currently Flair Airlines reports that it is offering refunds to passengers who have not yet travelled, or it is repatriating passengers needing to fly back home. You may be eligible for a refund, to be...
News | 2019-02-22
... possible to make alternate arrangements. visit our air complaints page for information on how the agency handles complaints related to flight disruptions.
The Canadian government has ...
News | 2019-02-27
... resources required to address the influx of air travel complaints . the expenditures in the acquisition of machinery and equipment ... resources required to address the influx of air travel complaints . The expenditures in the Acquisition of Machinery and Equipment ...
Publication | 2019-02-28
Watch the ASL video
ASL version of A plain language summary of the Accessible Transportation for Persons with Disabilities Regulations
End of ASL videos - A plain language summary of the Accessible Transportation for Persons with Disabilities Regulations
...
Web page | 2019-07-10
Watch the ASL videos
Background
Q1. Why did the Canadian Transportation Agency (CTA) develop these regulations?
ASL version of Q1. Why did the Canadian Transportation Agency (CTA) develop these regulations?
Continue to the next video: Q2. How do the ATDPR...
Web page | 2019-07-10
March 6, 2019
Case No. 19-00189
Background
On January 14, 2019, the Canadian Transportation Agency (Agency) initiated an investigation into possible freight rail service issues in the Vancouver area, pursuant to subsection 116 (1.11) of the Canada Transportation Act, S.C. 1996, c. 10, as amended...
Web page | 2019-03-27
If you are affected by WOW airlines' bankruptcy, we suggest the following:
Contact your travel agent or other transportation providers as soon as possible to make alternative arrangements.
If you paid by credit card, contact the credit card company to see if you are eligible to be reimbursed or...
News | 2019-03-28