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... their service obligations without receiving any formal complaints . this is called an "own-motion" power. you cannot apply for an ... their service obligations without receiving any formal complaints . This is called an "own-motion" power. You cannot apply for an ...
Web page | 2021-03-08
All public Decisions, Determinations, Orders and certain Interim Decisions since 1988 issued by the Canadian Transportation Agency (formerly known as the National Transportation Agency) are published in this database. Some decisions are confidential and are not published.
Service standard
The...
Web page | 2021-03-22
... 1, 2021.
How the CTA will be processing refund-related complaints resulting from the pandemic
how the cta will be processing refund-related complaints resulting from the pandemic ...
News | 2021-07-13
complaints about rail noise and vibration
Complaints about rail noise and vibration
railway noise and vibration ...
Web page | 2021-05-19
Q1. Why did the Canadian Transportation Agency (CTA) develop these proposed regulations?
The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for...
Web page | 2021-07-02
... the proposed regulations would not affect refund-related complaints for previous flights cancelled or delayed as a result of the ... The proposed regulations would not affect refund-related complaints for previous flights cancelled or delayed as a result of the ...
Web page | 2021-07-02
... for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting ... for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting ...
Web page | 2021-07-13
Air carriers are reminded that they are required to provide notice to the Canadian Transportation Agency (Agency), affected communities and responsible ministers of plans to discontinue or reduce the frequency of a domestic service, in certain circumstances, and to provide an opportunity for...
Web page | 2021-07-14
... issues by mediating or adjudicating rail level of service complaints , but there are differences between the complaints process and an omi:
The CTA holds an OMI to look into possible ...
Publication | 2021-07-28
... to a higher number of service and accessibility related complaints , as announced in the 2020 economic and fiscal snapshot.
The ... to a higher number of service and accessibility related complaints , as announced in the 2020 Economic and Fiscal Snapshot.
...
Publication | 2021-08-27