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March 13, 2020 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today took steps to address the major impacts that the COVID-19 pandemic is having on the airline industry.
The Air Passenger Protection Regulations (APPR) set air carriers' obligations to...
News | 2020-03-13
... establishing minimum requirements for large tsps on: communications (e.g., booking and reservation), services (e.g., baggage ... establishing minimum requirements for large TSPs on: Communications (e.g., booking and reservation), Services (e.g., baggage ...
Web page | 2020-12-02
Read the pdf (433 KB)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Terminal operator curbside assistance obligations
This guide explains the obligations of terminal operators and carriers, under the...
Publication | 2020-05-01
This checklist is for your personal use. It will help you identify your travel needs and can be used as a helpful summary when communicating with your travel agent or travel carrier.
Remember:
Advise carrier of the nature of your disability;
Obtain written confirmation of services to be...
Web page | 2020-12-03
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Planning is key
ASL version of Planning is key
Continue to the next video: Finding information
As a traveller with a disability, you should not face barriers when you travel.
It is always a good idea to plan your trip ahead of...
Web page | 2020-12-03
Read the pdf (508 KB)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Chapter 2. What is considered to be a service dog
This guide explains the obligations of transportation service providers covered by...
Publication | 2020-05-01
Alternate format available
PDF
Message from the Chair and Chief Executive Officer
I am writing this introductory message at a time when the COVID-19 pandemic and its widespread impacts are very much on everyone's mind. The pandemic has caused major disruptions to our personal...
Publication | 2020-12-07
Canadian
Transportation
Agency
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Table of contents
Message from the Chair and CEO
About the CTA
Transportation industry trends
Legislative developments
Key CTA initiatives
Determinations and...
Publication | 2020-11-04
Read the pdf (694 KB)
Watch the American Sign Language (ASL) videos
Introduction
ASL version of Introduction
This is an American Sign Language (ASL) video with no audio
Continue to the next video: How to use this guide
Preparing to travel? This...
Publication | 2020-10-09
... accessible services, technical standards for equipment, communications , training, and security and border screening. most provisions ... such as those with respect to security, border screening, communications , training and signage – also apply to the canada border ...
Web page | 2020-11-26