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Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
... the rights and responsibilities of transportation service providers and users and that level the playing field among ... the rights and responsibilities of transportation service providers and users and that level the playing field among ...
Publication | 2020-05-06
Read the pdf (533 KB)
Table of contents
Introduction
Overview
Proposed regulatory changes
Your feedback and how to submit it
How the CTA uses your views
Annex A: Rebooking and refunds in APPR 2019
Related content...
Publication | 2023-07-11
... the rights and responsibilities of transportation service providers and users and that level the playing field among ... the rights and responsibilities of transportation service providers and users and that level the playing field among ...
Publication | 2018-08-29
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Background
Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
... body. when a disagreement arises between a transportation service provider and user, we use tools ranging from informal facilitation ... between univar and cp about the cessation of direct rail service over a bridge that had been damaged by fire and a barge strike. ...
Speeches | 2017-08-29
... the rights and responsibilities of transportation service providers and users and that level the playing field among ... the rights and responsibilities of transportation service providers and users and that level the playing field among ...
Publication | 2018-08-29
... mobility aids under both the atpdr (large transportation service providers) and part vii of the air transportation regulations (atr) ... practices with respect to the handling of mobility aids. service animals the atpdr requires that trained service dogs be accepted ...
Web page | 2023-03-15
... tape barrier system to indicate when washrooms are out of service . this system includes both high and low tapes which ensure that it is ... tape barrier system to indicate when washrooms are out of service . This system includes both high and low tapes which ensure that it is ...
Publication | 2007-01-02
... assistance when boarding or who need to be informed of schedule changes. comments from the public complaints filed with the ... of a priority seating sign, which shows a person with a service animal, a person using a wheelchair, and person using crutches, and ...
Publication | 2016-01-21
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